Michael Ferrer
Customer Service Specialist
SKILLS
Customer Service,Technical Support,Email and Chat Support,Presentation,
Salesmanship/Marketing, Microsoft Office, English ( fluent ), Spanish
(Conversational), Nihongo (basic)
EXPERIENCE
Altisource Business Solutions, Pasay City,Phil. - E
mail Resolutions
Desk
Jan-Aug 2015
●
Handled higher level of customer service and technical support as part of the
Email Resolutions Desk team for Choice Hotels Member Services.
Convergys MOA, Pasay City, Phil. - Customer Service/ Technical
Support Representative
Oct 2013- Dec 2014
●
●
Handled customer service and technical support in voicefor Dish Network
Handled customer service and technical support in voice and chat for
Microsoft Accounts and Billing.
Alorica Philippines, Makati City, Phil. - JC
ustomer Service/ Technical
Support Representative
July-Oct 2013
●
Handled customer service and technical support in voice for Verizon High
Speed Internet.
EDUCATION
Took up BS Psychology in San Beda college Alabang (-2005).
