Michael
B. Fernandez
Tarlac City, Philippines ·-·-
Education
Tarlac City
June 2011 - March 2014
Tarlac State University
BS Secondary Education
Experience
Connecticut, USA
October 2023 - June 2024
Manzi Insurance
Commercial Lines VA
• Processing renewal and audit
• Review and verify data, such as age, name, address, and principal sum and value of property on
insurance applications and policies.
• Input claims into the system and set a follow up to monitor the claims update
• Processing policy changes and Endorsements
Mascot, Australia
May 2023 - January 2024
Maclean Insurance
Insurance Account Executive / Freelance
• Quoting to different Insurer website to get the competitive premium
• Process changes or endorsement to insight
• Binding policies and ensure all necessary paperwork is completed accurately.
SWAK BPO Inc / StaffBoom
Insurance Assistant Underwriter
Angeles City, Pampanga Philippines
May 2021 - May 2023
• Correspond with insured or agent to obtain information or inform them account status or changes
• Review and verify data, such as age, name, address, and principal sum and value of property on
insurance applications and policies.
• Notify insurance agent and accounting department of policy cancellation
• Processing policy changes and Endorsements
Concentrix
Subject Matter Expert
Angeles City, Pampanga Philippines
June 2020 - May 2021
• Support the definition of processes and policies, supply business rules and procedures, and communicate
the contexts in which the rules, processes and polices are applied.
• Ensuring accuracy of the agent.
• Coaching and training agents on improving Customer Interaction and offering advisors guidance
Alorica Philippines Inc
Escalation Specialist
Angeles City, Pampanga Philippines
April 2018 - December 2019
• Responds to and manages complaints and escalations from clients and customers for a company or
organization.
• Responsible for managing escalations relating to products or services, handling problem tickets and
providing feedback to upper management regarding customer issues
• Handling escalated calls and clarifying the General Manager's complaint; determining the cause of the
problem; selecting and explaining best solution to solve the problem
Skills
Misc:
General Virtual Assistant, Customer Care Support, Data Entry, Commercial and Personal Lines
