Michael Estrera

MICHAEL L. ESTRERA OBJECTIVE I enjoy learning new things, excelling in teamwork, working well under pressure, possessing strong time management and communication skills, and being detail-oriented and quick to learn new concepts. I have a keen interest in design and the transport sector. WORK EXPERIENCE PHILHEALTH ASSOCIATE (PROJECT-BASED) JUNE 21 – SEPTEMBER 22, 2025 CONTACT --Sitio. Santusan Manggahan, General Trias Cavite, 4107. EDUCATION CAVITE STATE UNIVERSITY – General Trias Campus Vibora, 4107 General Trias City Cavite Bachelor of Science in Office Administration- (GRADUATE) SKILLS G-SUITE APPLICATION MS APPLICATION Data Entry / Management Web Research Quick Service Good Communication skills Good relationship building skills proven though my work immersion experience Multitasking Assisted members with inquiries regarding PhilHealth benefits, claims processing, and membership updates. Processed and evaluated membership applications and claim documents to ensure compliance with PhilHealth policies. Maintained accurate and up-to-date records in the internal database system. Provided frontline customer service, resolving concerns both in-person and via phone/email. Coordinated with hospitals, clinics, and internal departments to facilitate claims verification and benefit payments. Ensured confidentiality and proper handling of sensitive member information in accordance with data privacy regulations. GREENWICH -WALTER MART MANGGAHAN FEBRUARY 2021 - AUGUST 2021 Delivered excellent customer service in a high-volume setting. • Handled cash transactions accurately and efficiently. • Maintained cleanliness and organization at workstations. • Built strong communication and teamwork skills under pressure. • Learned multitasking and time management—skills highly transferable to remote work and office support roles. JMY SHOP & SAVE – MANGGAHAN MAY 24, 2020 - DECEMBER 15, 2020 • Assisted in store operations, restocking, and customer inquiries. • Developed attention to detail and accuracy when managing inventory. • Adapted quickly to a fast-paced work environment. • Practiced professionalism and reliability during customer interactions.ciency, attention to detail, and customer service skills. I handled tasks in a fast-paced environment, maintained organization, and worked collaboratively skills that are valuable in an office setting. COURSE TAKEN COMPLETE GOOGLE WORKSPACE (G SUITE), BEGINNER - ADVANCED PROJECT MANAGEMENT ESSENTIAL FOR SUCCESS STRATEGIES INTEGRATING PROJECT MANAGEMENT INTO HIGHLY TECHNICAL ROLES REFERENCES ASPAC TECHNICAL SCHOOL PUROK II, TRECE MARTIRES, CAVITE COFFEE BEAN ROASTING & HAND DRIP COURSE STATUS : COMPLETED (W/ CERTIFICATE) I hereby certify that the above information is true and correct upon my knowledge belief MICHAEL L. ESTRERA Applicant