Michael E. Dela Cruz

MICHAEL E. DELA CRUZ General Virtual Assistant Executive Virtual Assistant Social Media Manager Content Creator Copywriter Email Marketer Educator Behind Every Successful Person Is an Organized VA – Let Me Be Yours! OBJECTIVE: To provide efficient, reliable, and highly organized virtual support to entrepreneurs, executives, and businesses—streamlining operations, enhancing productivity, and driving growth. Specializing in administrative excellence, executive assistance, and dynamic social media management, I aim to be the backbone of your success by delivering seamless, proactive, and detail-oriented solutions. MISSION: To empower busy professionals and businesses by: Simplifying workflows – Handling administrative, scheduling, and operational tasks with precision. Amplifying executive productivity – Offering top-tier support with communication, project coordination, and strategic planning. Elevating digital presence – Crafting engaging social media strategies that boost brand visibility and audience engagement. Adapting seamlessly – Customizing support to fit unique needs while maintaining professionalism, confidentiality, and efficiency. GOAL: Enhance Efficiency – Reduce clients’ workload by automating routines, organizing systems, and prioritizing tasks for maximum productivity. Support Leadership – Act as a trusted partner to executives by managing calendars, correspondence, and projects with discretion and initiative. Grow Brands Online – Increase engagement and conversions through data-driven social media content, scheduling, and analytics. Deliver Consistency – Provide error-free, timely, and scalable support to help clients focus on their core goals. Continuous Improvement – Stay ahead of industry trends (AI tools, social media algorithms, productivity tech) to offer cutting-edge solutions. Behind Every Successful Person Is an Organized VA – Let Me Be Yours! MICHAEL E. DELA CRUZ |-| - | Malabon City |Philippines CONTACT INFORMATION Mobile Number: - WhatsApp: - Skype ID: live:.cid.b98dad9c-d E-mail:-Facebook: https://www.facebook.com/ser.michael.2320 LinkedIn: https://www.linkedin.com/in/michael-dela-cruz-2b64bb172/ Onlinejobs.ph: https://www.onlinejobs.ph/jobseekers/info/- PROFESSIONAL WORK EXPERIENCE 2021 - 2025 (FULL TIME) English Teacher Department of Education, Malabon City, Philippines A passionate and student-centered English Teacher with a decade of experience in public school classrooms, committed to delivering high-quality, equitable education to diverse learners. Specializes in fostering literacy, analytical thinking, and effective communication through engaging, standards-aligned instruction. Dedicated to supporting student growth in under-resourced or high-need public school settings while upholding the district’s mission of accessibility and excellence. 2017 - 2021 (FULL TIME) English Teacher St. Therese of Child Jesus Academy Inc. Dedicated English and Speech Educator at a faith-based private academy, fostering excellence in literary analysis, oratory skills, and moral character development aligned with the school’s mission. Designed and delivered a rigorous, values-integrated curriculum to prepare students for academic, professional, and public speaking success. VIRTUAL ASSISTANT EXPERIENCE JANUARY 2021 - DECEMBER 2021 (PART-TIME) Content Creator (Social Media Marketing) S-FX.com Small Business Solutions As a Social Media Content Creator for S-FX.com Small Business Solutions, I created posts, videos, and articles for Instagram, Facebook, LinkedIn and Twitter. I helped grow our audience and engagement by making interesting content that matched our brand. I used tools like Canva and CapCut to design eye-catching graphics and videos. By tracking what worked best, I improved our social media strategy over time. My work helped more people learn about S-FX.com's services for small businesses. MARCH 2021 - SEPTEMBER 2021 (PART-TIME) Social Media Support Selin Yılmaz As the Social Media Manager for Selin Yılmaz's travel agency, I spearheaded the growth and engagement of her Facebook page by creating visually compelling posts showcasing travel packages, local attractions, and client testimonials. I developed and executed a content calendar with 5-7 weekly posts—increasing page followers by 42% (from 1,200 to 1,700) in 6 months and boosting post engagement by 65% through strategic use of hashtags, polls, and interactive content. I proactively nurtured leads by sending personalized messages to 300+ users who commented on posts, converting 18% into booked clients. My creative storytelling, data-driven adjustments (using Meta Insights), and consistent brand voice helped establish the agency as a trusted name in luxury Aegean travel packages. Behind Every Successful Person Is an Organized VA – Let Me Be Yours! MICHAEL E. DELA CRUZ |-| - | Malabon City |Philippines FEBRUARY 2022 - OCTOBER 2022 (PART-TIME) E-mail Management Demetris Christodoulou As the dedicated Email Manager and Telemedicine Coordinator for Dr. Demetris Christodoulou's dermatology practice, I expertly managed all patient communications, responding to 50+ daily inquiries with a professional yet compassionate tone while maintaining an exceptional under-2-hour response rate during business hours, implementing an efficient triage system to prioritize urgent medical questions, developing customized email templates for common treatment inquiries that reduced repetitive workloads by 40%, seamlessly coordinating international telemedicine consultations across multiple time zones including pre-appointment preparations like digital consent forms and photo submissions, maintaining meticulous CRM records in ClinicSense that improved patient tracking accuracy by 35%, ensuring strict GDPR compliance in all communications, while increasing international patient bookings by 25% through persistent follow-ups and earning consistent 5-star feedback for my clear, helpful communication style that enhanced the clinic's reputation for outstanding patient care. JANUARY 2023 - MAY 2024 (PART-TIME) Executive Assistant – Retail Business Management Finn de Jong As Executive Assistant to Finn de Jong, owner of a successful clothing and accessories retail business, I provided comprehensive operational support to ensure smooth daily operations. My role encompassed inventory management, supplier coordination, staff scheduling across multiple locations, and handling customer service matters. I implemented efficient systems that reduced logistical errors by 30% and negotiated with suppliers to achieve 15% cost savings on bulk orders. By reorganizing our digital filing system and optimizing the owner's schedule, I saved 20% of administrative time while improving workflow efficiency. My proficiency in retail management tools like Shopify and Excel, combined with strong organizational skills, directly contributed to enhancing business operations and supporting the company's growth objectives. JANUARY 2023 - MAY 2024 (PART-TIME) Email Management & Customer Service Specialist – Elder Care Services Sophie Meier As the Email Management and Customer Service Specialist for Sophie Meier's elder care service in Switzerland, I was the primary point of contact for families seeking care solutions for their loved ones. I managed all inbound email inquiries with compassion and efficiency—responding to 50+ daily messages about services, pricing, and care plans within 2 business hours. My role included scheduling consultations between families and caregivers, maintaining accurate client records in the CRM system, and following up on potential clients, which increased conversion rates by 25%. I also handled sensitive communications with empathy, ensuring families felt supported throughout their decision-making process. By implementing an organized email tagging system and creating response templates for common questions, I reduced response time by 30% while maintaining personalized service. My fluency in German/English and understanding of Switzerland's elder care system allowed me to provide accurate, reassuring guidance to families during challenging times. Behind Every Successful Person Is an Organized VA – Let Me Be Yours! MICHAEL E. DELA CRUZ |-| - | Malabon City |Philippines EDUCATION EDUCATION AND TRAINING Bachelor of Secondary Education Major in English City of Malabon University, Malabon City, Philippines 2015 Trainings Leadership Summit ........................................................................................................................ 2012 Advanced Communication Skills .............................................................................................. 2013 Organizational Skills....................................................................................................................... 2014 Analytical Skills ............................................................................................................................... 2015 Customer Egagement Skills ....................................................................................................... 2016 Organizational Skills....................................................................................................................... 2019 Microsoft 365 Basic Operation .................................................................................................. 2020 Brand Awareness ........................................................................................................................... 2020 Organizational Skills....................................................................................................................... 2021 Analytical Skills ............................................................................................................................... 2021 Virtual Assistance 101 ................................................................................................................... 2022 5 in 1 VA Course .............................................................................................................................. 2022 Data Scraping .................................................................................................................................. 2022 Lead Generation ............................................................................................................................. 2022 Basic Photoshop ............................................................................................................................... 2023 Email Marketing ................................................................................................................................ 2023 Content Creation .............................................................................................................................. 2024 Copywriting ........................................................................................................................................ 2024 Use ChatGPT at work ...................................................................................................................... 2024 VA 101 Version 5 ............................................................................................................................... 2024 SEO for Beginners ........................................................................................................................... 2025 CANVA for Education ..................................................................................................................... 2025 REFERENCES Melody G. Santos US-Based Law Firm Administrative Assistant- Alvin V. Dela Cruz St. Therese of the Child Jesus Academy Administrative Secretary- Danielle Gaddi TopFX Global Regional Marketing Specialist- John Jynell Motilla Freelancer/ Your VA Buddy E-commerce Specialist- Behind Every Successful Person Is an Organized VA – Let Me Be Yours! MICHAEL E. DELA CRUZ |-| - | Malabon City |Philippines