Michael Dougherty

Michael Dougherty 845 Dewees Place Collegeville, Pennsylvania Mobile Phone: - E-mail:-  OBJECTIVE Looking for a position where I can integrate strategies to develop and grow both existing customers and new customers in the filtration, specialty gas generation, and dryer market segment. I want to grow a territory and see continued growth each year. I would also like to take some time to mentor and show some younger sales talent what I have learned in my career. WORK EXPERIENCE Sales Engineer Industrial Sales July 2014 – Present RJM Sales |Media, PA Industrial Sales Engineer handling the sales of Parker Balston filtration and nitrogen generators. I cover Eastern Pennsylvania, South New Jersey, Delaware, Maryland, and Washington D.C. Sales territory of 1.5 million is sales currently. When I started the territory was doing $800,000 in sales. Visit current accounts to sell our products and determine new applications that can use our products. Search for new opportunities through visits to accounts in the following fields: Academic, Hospital, Food production, Oil and Gas, and all manufacturing. Present through lunch and learns to groups of 2 to 30 people on our products. Was named rookie of the year in my first year and salesman of the year in my second year out of 85 sales reps. Continue to build my territory and increase sales with the use of product knowledge, email marketing, cold calling, and service to all my accounts. Recently picked up an additional line called Briskheat which is a heating solutions line. Working to grow this line along with my Parker Balston line. Trade Show/Sales Director March 2014 – Present Empire Covers |Philadelphia Handle all Sales and Trade Shows for Empire Covers. For nearly a decade, Empire Covers has been selling innovative protective covers. Recently a new division was added to increase our exposure and generate new business. I handle the new division managing all sales and trade shows. I schedule, book, all trade shows. This includes creating a P&L for the shows, staying within budget, working with show coordinators to get the best location at the shows, developing a plan to optimize sales at the shows, planning all travel for the shows, and manage all representatives at the shows. On top of the trade shows I also cold call to get in front of businesses to generate bulk orders. Meet with decision makers at various levels to sell our products. I work on the road a lot so organization and discipline is critical to my success. District Sales Representative September 2013 – Present Comcast | Philadelphia Outside sales Representative covering Chester county, PA. Handle sales for Comcast residential sales working to increase Comcast accounts for this region. Door to door sales as well as inside sales educating the customers on the value of Comcast vs the competition in my territory. Utilize sales skills to sign up accounts for cable, internet, home phone as well as home security and automation. Follow the sales process from contact, engagement, discovery, and most importantly the close. Utilize CRM program, salesforce.com, to track customers and detail the sales cycle. Meet daily sales quotas to be in the top 10% of all district sales representatives. Handle all customer inquiries quickly to maintain the highest levels of customer service. Product knowledge is the key to being able to sell our services as well as being customer friendly and spending time listening to the customer’s needs to give them the best package to not only give them a great entertainment package, but to also save them money in the process. Organizational skills are key to this position. I consistently meet and exceed my quotas on a daily basis. Co-manager April 2013 – September 2013 Walmart | Philadelphia, PA Co-Manager of Walmart Supercenter doing 83 million a year in sales. Handle all operations of Walmart Supercenter with over 400 employees. Merchandising, vendor relationships, ordering, shrink control, P&L, employee relations, hiring. In this role I make sure the store is operating to all company standards. Delegating tasks, managing retail operations, meeting customer service standards and seeing that the store is operating to be the best retail store in the USA. District Manager November 2010 – April 2013 Five Below, Inc. | Philadelphia, PA Retail District Manager of multi units in Philadelphia District. Manage daily operations of 11 stores. Hiring, training, shrink, sales, labor budget etc. Handle all operations of 11stores with over 25 million in sales. Work with General Managers to ensure stores are operationally sound and running according to budget. Handled numerous projects at a time leading the company towards its going public on the NASADQ.   Store Manager April 2008 - November 2010 Rite Aid Corporation | Philadelphia, PA Store Manager of store doing over 3,000,000 in front end sales a year. Manage a Rite aid customer world store. The store is less than 3 years old and I was brought in to turn it around. I developed my associates to understand the importance of excellent customer service. Running a store this size requires delegating work and training all your management team properly. I handled scheduling, labor costs, audits, shrink management, ordering, employee relations etc... All things that are required to keep a store heading in the right direction. I have increased the EBITDA at my store as well as the customer service levels significantly.   Retail Store Asst. Manager May 2000 - April 2008 Genuardis Family Markets LP | St. David’s, PA Retail Worked my way up with Genuardis from a stock position to an assistant manager of frozen food and dairy depts. Scheduled all employees in my department. Hired and interviewed potential employees and brought my recommendations to upper management. Handled all aspects of inventory and ordering. The greatest thing I learned at Genuardis is the importance of perfect customer service. I handled many issues with customers and was always able to resolve them to make the customer not just happy, but want to come back. Developed the skills needed to continue a career in retail and move up in this process. I handled everything from employee relations issues to customer service issues. This allowed me to move on to e new job with much more responsibilities.   EDUCATION Bachelor's Degree, Communications August 1995 - May 2000 Indiana University of PA | Indiana, PA