Michael Danilola

MICHAEL DANILOLA - • Lagos, Nigeria •-OBJECTIVE A Cloud Technical Trainer/Engineer with 5+ years of experience in Data Analysis/ Financial Products, Front End Web Development, seeking full-time, Advanced Cloud Computer Technology/Engineering, Technical Development/Management, Data Analysts or Product Design roles. EDUCATION ● Bachelor of Computer Science (Technology), Babcock University (Core workload on Programming, Electronics, Numerical Analysis and DBMS) ● CCNA, New Horizons ● Digital Business Management & SMM, LBS/Google ● Customer Service Management, Union Bank Management - CSM Consultant SKILLS Technical Skills ● Cloud service technician (M365, Azure/Entra and AD-Window Server), Web Development, Data Analysis, Digital Business Management, UI/UX designer, Custodian, Financial Products Solutions, , IT Support / IT Help Desk, Security Systems Administrator Soft Skills ● Leadership (Trainer), Customer Service, People management , Adaptability, Team player, Active listening, Emotional Intelligence and Creative thinking /Critical thinking. EXPERIENCE IT / Cloud Administrator- From February 2022 - Till date, Dalux, Lagos Nigeria ● ● ● ● ● Communicated with end users/system administrators/solution integrators via phone, email to identify, diagnose, and troubleshoot their needs and deliver guidance on resolving the issue. Applied technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations impacting business priorities, troubleshoot, reproduce customer issues in lab environments, and seek guidance from technical leads and subject matter experts as needed. Provided technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases. Maintained documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes. Mentored junior support engineers as needed or requested by management IT Officer (Freelance & Consulting) June 2021 - February 2022, Aspom Travels Lekki, Lagos ● ● ● Developed new Web Applications on Tour Catalogs Maintained and updated web and mail server database for clients. Provided swift resolutions and recommendations for faulty Hardware devices and maintained onsite network server and tools. ATM Custodian/ Universal Teller January 2017 - May 2021, Union Bank Lagos, Nigeria ● ● Achieved 90% growth for Up-time and Customer Satisfaction using Fast Reconciliation Techniques, Applications Operating, and Multitasking skills. Developed Fast Paths and Models that ensured efficiency in Reconciliation time using various spooling techniques. IT Assistant September 2014 - November 2016, Lotus Plastics (Agbara, Ogun state) ● ● Led a project on maintenance and data update and backup project. Regular Update and reconciliation of sales data (Identifying and presenting charts on profit and Loss projection in various departments). Listing Manager June 2014 - October 2014, Shopping Internet Service (VGC, Lagos) ● ● ● Achieved 10% growth for Customer Profiling using Google suite, Analytics, and Digital Marketing skills. Led the Listing Department which led to 5% improvement in Customer Base in 4 Top Categories on the platform Developed a format that ensures data consistency, and better product performance using follow ups and consistent data Updates. PROJECTS ● Training 85 new hires from scratch on Cloud Computing Services for 5 weeks. ● FOREX Compliance Maintained; FOREX Transaction Compliance by Organizing different daily inputs and resulted in Joint error rates efficiency scaling. ● NDLEA Outreach Served as the PRO for a major outreach for an Anti-Drug abuse outreach which in turn gained recognition for the group general works as a CDS group ● Extra School Hours Facilitation Joint facilitation of secondary school students on Science Subjects to nudge them to better performance in their final exams ● JA Nigeria (Lekki) Volunteer Joined a team to sensitize students on what the future holds after leaving school EXTRA-CURRICULAR ACTIVITIES ● ● ● Learning more about new Technologies. Reading Science articles. Cycling and Playing football. LEADERSHIP ● Trained new hire on basic troubleshooting ● Lead a team to ensure major repairs in the department’s Computer System. REFEREES Mr. Deji Agbomabiwon Chief of Operations, Lotus Agbara Industrial Estate, Ogun State, Nigeria - Mr. AbdulkabirYusuff Snr. Manager, Union bank of Nigeria Lagos State, Nigeria -