MICHAEL
CO O P E R
PROFESSIONAL SUMMARY
Highly accomplished management professional with experience in district-level
operations. Proven track record of driving operational excellence and strategic
CONTACT--New Braunfels, TX 78130
initiatives while delivering superior customer service. Adept at using innovative
approaches to develop solutions and improve organizational efficiency.
EXPERIENCE
September 2022 - August 2023
District Manager
SKILLS
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Operational Planning
Operations Oversight
Project Management
Financial Management
Leadership Development
Business Development
Strategic Planning
Profitability Optimization
Policies and Procedures
Operations Management
Business and Operations Analysis
Sales Reporting
Budget Preparation
Sales Forecasts
Action Plans
FedEx Office, Grand Rapids, Michigan
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Evaluated budget plans and current costs to project trends and recommend updates
Provided leadership guidance to store managers on how to best run their respective
stores while meeting corporate goals.
Analyzed sales data from all stores within the district to identify trends and opportunities
for improvement.
Conducted regular meetings with store managers to ensure compliance with corporate
policies, procedures and standards.
Coached store personnel on sales techniques, product knowledge, customer service
skills, merchandising practices, cash handling procedures and loss prevention guidelines.
Managed payroll processes including tracking timecards and approving time off requests
across multiple sites.
Reviewed financial statements from each location regularly and provided feedback for
cost control initiatives.
Identified and addressed customer complaints in a timely and professional manner.
Worked with direct reports to develop and implement action plans, improving operating
results.
April 2019 - September 2022
Flagship Store Manager
FedEx Office, Austin, Texas
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Monitored employee performance and identified performance gaps for corrective action
Analyzed store performance trends and created action plans to improve store operations
Monitored store performance metrics and identified areas of improvement to ensure
store profitability
Developed and implemented comprehensive training program for new store associates,
emphasizing customer service and product knowledge.
Analyzed sales data to identify trends, forecast future sales volumes, and develop
strategies for increasing profits.
Provided exceptional customer service by responding quickly to inquiries regarding
products or services offered at the location.
Collaborated with other departments within the organization to ensure consistent
branding across all channels of communication.
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Managed staff scheduling and payroll processing while ensuring compliance with labor
laws.
August 2017 - April 2019
Senior Store Manager
FedEx Office, Austin, Texas
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Generated reports and provided analytics on accounts payable to senior management,
resulting in improved budget forecasting
Prepared and presented financial reports to senior management that provided insights
into the organization's financial health
Analyzed financial data, identified trends and variances, and provided timely and accurate
reports to senior management.
Established daily and weekly objectives for staff members related to customer service
performance.
Generated monthly reports detailing sales figures, profits, losses, inventory levels.
Developed and implemented effective strategies to increase store sales and profitability.
Provided ongoing coaching and mentoring to direct reports regarding job duties and
career development.
May 2015 - August 2017
Store Manager
FedEx Office, San Antonio, Texas
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Checked monthly sales and performance reports to support operational planning and
strategic decision-making
Created weekly and monthly reports to track store performance and identify potential
issues
Analyzed store performance data to identify areas of improvement and develop
strategies to increase efficiency
Provided leadership and motivation to team members to increase productivity and
efficiency within the store.
Solved problems and resolved conflicts for team members and customers.
Oversaw day-to-day store operations to foster efficient and profitable operations.
Mentored new employees on store policies and procedures while providing guidance and
support in their roles.
August 2014 - May 2015
Assistant Store Manager
FedEx Office, San Antonio, Texas
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Analyzed sales and inventory data to identify areas of improvement and maximize
profitability
Managed store operations, ensuring compliance with all applicable laws and regulations
Created and maintained a budget to ensure financial goals were achieved
Implemented new policies and procedures to streamline store operations and increase
employee productivity
Managed day-to-day operations including scheduling shifts, assigning tasks.
Resolved customer complaints efficiently while maintaining excellent customer service.
September 2009 - May 2014
Lead Consultant
FedEx Office, San Antonio, Texas
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Analyzed store performance trends and created action plans to improve store operations
Monitored store performance metrics and identified areas of improvement to ensure
store profitability
Identified areas for improvement of operational processes, leading to enhanced
efficiency and cost savings.
Developed and implemented successful strategies to improve customer service, resulting
in increased satisfaction ratings.
EDUCATION
May 2004
Graduated with a 3.6 GPA with an emphasis on business management. in Business
Management
Theodore Roosevelt High School, San Antonio, TX
REFERENCES
Terri Ellenwood — FedEx Office--Shelly Jennings — FedEx Office--Scott Gerus — FedEx Office--
