Michael Christopher Ibianga

Michael Christopher Ibianga Guest Service Representative | Property Management | GCC Market | Resident Support (Remote – US/UK Hours) Guest-focused Property Management and Real Estate Support professional with experience handling high-volume resident and client inquiries in fast-paced environments. Skilled in resolving service issues,coordinating follow-ups, maintaining accurate property and resident records, and supporting rent and administrative processes. Experienced with CRM-based workflows, KPI tracking, and remote customer service for US-based teams. Reliable, detail-oriented, and comfortable working US/UK hours. SKILLS •Rent & Payment Follow-Up •Microsoft Excel •Uk hours •Administrative Support •Pipeline tracking •High-Volume Call Handling •Phone & Email Communication •Resident Relations •Real Estate Lead Intake •US hours •CRM & Dashboard •Tracking •Time management •Salesforce (Workflow Familiarity) •KPI-driven environments •Communication skills •Lead qualification •Documentation & Record Keeping •Property Management Support •Computer operation •Outbound calls •Customer Service •Cold calling •Appointment setting •Escalation Handling •GCC Markets EXPERIENCE Osurge Limited | Remote (Nigeria - Lead Advisor September 2025 to Present ●​ Handle 50+ inbound and outbound customer inquiries weekly related to property listings,appointments, and service requests ●​ Provide professional customer support through phone and email, ensuring timely responses and accurate documentation ●​ Track inquiries and follow-ups using CRM-style workflows, maintaining up-to-date records ●​ Coordinate appointments and escalations to ensure resident and client concerns are addressed efficiently ●​ Support customer satisfaction by maintaining clear, calm communication in high-volume environments Career Development / Professional Upskilling 2023 to 2024 ●​ Completed certifications in Virtual Assistance, Workflow Management, and Process Optimization ●​ Developed remote work readiness for US-based customer service and property management roles ●​ Strengthened CRM usage, documentation, and professional communication skills Ilume Development Limited - Construction Site Administrative Support (Property Operations) November 2021 to January 2023 ●​ Managed repeatable service and stakeholder requests, ensuring proper follow-up and completion. ●​ Maintained organized records related to property operations, compliance, and inspections ●​ Supported property and site operations through administrative coordination and documentation ●​ Assisted with tracking requests through structured workflows to improve visibility and accountability EDUCATION Rivers State University - Estate Management (B.Tech) October 2015 to May 2022 CERTIFICATION Virtual Property Assistant - STR Academy Present Workflow Specialist- Asana Present Project Initiation: Starting a Successful Project - Coursera January 2024 https://coursera.org/verify/7LLMHA6G8J37 Virtual Assistant - ALX October 2024 https://intranet.alxswe.com/certificates/fTFBzCYmNe Foundations of Project Management – CourseraAugust 2023 https://coursera.org/verify/CRGHLDKECWFU Additional InformationLocation: Nigeria (Open to Remote – US/UK Hours)Job Types: Full-time, Contract, Remote Availability: 9:00 AM – 6:00 PM EST