Curriculum Vitae
MICHAEL CHRISTIAN JOHN
ALVAREZ
General Virtual Assistant
Executive Virtual Assistant
Real Estate Virtual Assistant
"Your success is my priority. Let me provide virtual
Personal Profile
assistance that enables you to achieve more."
Virtual Assistant with a strong focus on reaching goals, I am enthusiastic to manage
administrative and clerical tasks from remote places to deliver superior virtual service
and boost revenue. I have excellent administrative and customer service abilities. having
handled incoming calls for information and given consumers tier-one service for more
than two years. Also, I am a strong multi-tasker with attention to detail, tech-savvy, and
capable of managing my calendar and clients. I am a diligent virtual assistant that puts
the needs of the customer first. In addition, I have excellent computer proficiency and am
skilled in market research, file administration, writing, and typing. I'm a motivated and
tech-savvy virtual assistant who is eager to make a difference thanks to my proven
abilities in managing communication via phone conversations, emails, and outstanding
contact list and document management.
My primary objective as a dedicated virtual assistant is to offer clients custom solutions
that address their particular needs and objectives. I help clients choose the best services
to not only meet but also surpass their expectations by drawing on my knowledge and
experience. I want to help business owners to save time, prioritize their work, and strike
a healthy work-life balance by focusing on providing top-notch and dependable virtual
office support.
I consider myself a committed professional with a great drive to develop new abilities
and provide clients with exceptional support. I aim to develop lasting relationships with
clients while obtaining knowledge and useful experience. With my attention to detail and
client-centered attitude, I am dedicated to boosting client happiness and effectiveness. I
am confident that I can succeed in any role and develop into a very productive virtual
assistant because of my enthusiasm for learning and commitment to excellence.
Contact Information
Cellphone No.:
-
WhatsApp No.:
-
Skype ID:
live:.cid.39c2abaf872dc24d
Email Address:
-
Facebook Acct.:
https://www.facebook.com/michaelchristian.alvarez.7/
LinkedIn Acct.:
linkedin.com/in/michael-christian-john-alvarez-4646a2263
Onlinejobs.PH:
https://www.onlinejobs.ph/jobseekers/info/-
"Empowering your success through virtual assistance and help you reach your full potential."
Michael Christian John Alvarez |-| - | Davao City, PH
Work Experiences
March 2022 - December 2023
Compass Real Estate
Virtual Executive Assistant
Compass is a real estate technology company that was founded in 2012. It operates
an online platform connecting buyers, sellers, and real estate agents. Their platform
offers various services, including property listings, search tools, and a network of
agents. Compass utilizes technology, data analytics, and AI to provide personalized
recommendations and empower their agents. They have expanded their operations
across multiple cities in the United States and have acquired other real estate
brokerages and technology companies.
As a virtual administrative assistant/executive assistant supporting a realtor
affiliated with Compass, my role encompasses a diverse range of responsibilities
aimed at optimizing efficiency and providing exceptional service to clients. These
tasks include efficienttly managing the Customer Relationship Management (CRM)
system, ensuring accurate and up-to-date client information, managing contacts,
tracking interactions, and organizing data for effective client management. I am also
responsible for composing and sending professional emails, greeting cards, and
newsletters
on
behalf
of
the
realtor,
maintaining
timely
and
consistent
communication with clients and prospects to nurture relationships and provide
relevant updates.
Additionally, I possess the expertise to create comprehensive comparable listings,
utilizing market data and property insights to effectively showcase the value and
potential of properties to potential buyers or clients. Through strong research skills
and knowledge of client preferences, I diligently identify properties that align with
their criteria and requirements, ensuring a tailored approach to their property
search. Promptly responding to inquiries from potential clients, providing relevant
information, answering questions, and addressing concerns is another crucial
aspect of my role, aiming to establish a positive and engaging experience, fostering
trust, and encouraging client engagement.
I am proficient in utilizing MLS platforms to access and navigate property listings,
conducting efficient and comprehensive searches to identify suitable options for
clients. Proactively reaching out to potential clients through various channels such
as email, phone, or social media is part of my responsibilities, as it helps generate
leads, expand the realtor's network, and cultivate new business opportunities.
Finally, I am committed to providing comprehensive support to the realtor, assisting
in various tasks and projects as needed, whether it involves coordinating
appointments,
managing
calendars,
organizing
documents,
or
facilitating
administrative duties. My goal is to ensure a smooth workflow and contribute to the
realtor's overall success.
"Empowering your success through virtual assistance and help you reach your full potential."
Michael Christian John Alvarez |-| - | Davao City, PH
March 2021 - April 2022
City Government of Davao - City Budget Office
Budget Analyst / Administrative Assistant
The City Budget Office (CBO) is a local government office that offers appropriate
and timely technical services on budgetary matters to various departments or
offices of the City Government of Davao, including the one hundred eighty-two
(182) barangays and concerned national agencies. This is done to support the
management for the successful implementation and completion of programs,
projects, and activities of the City.
The tasks of the office include preparing the annual and supplemental budget for
the city, evaluating and consolidating budget proposals from other government
offices, monitoring expenditures, preparing the Allotment Release Order, and
implementing the control system for authorized appropriations. The office also
reviews project profiles, work and financial plans, and requests for allocation to
ensure their accuracy and validity.
As part of my responsibilities as a budget analyst, I am tasked with overseeing the
review of the Annual and Supplemental Budgets for the one hundred and eightytwo (182) barangays within the City. In accordance with the Local Government
Code of 1991, I provide technical assistance to support their budget preparation
efforts through the provision of seminars, workshops, and personalized coaching.
In addition to my primary responsibilities, I undertake a range of other
administrative assistant tasks. These include producing accomplishment reports
that provide a detailed overview of the goals that have been achieved by our team,
highlighting key successes and areas for improvement. I also produce status
reports that provide regular updates on the progress of ongoing projects and
initiatives, keeping stakeholders informed of any developments or changes that
may impact their work.
Additionally, I am responsible for creating client satisfaction reports that assess the
level of satisfaction among our clients, allowing us to identify areas where we can
improve our services and better meet the needs of our customers. Through my
dedication to producing high-quality reports and my attention to detail, I aim to
ensure that our office runs smoothly and efficiently, delivering results that exceed
our clients' expectations.
As a staff member of the Barangay Budget Division, there are times when I am
needed to work outside of my assigned division. For instance, I might be asked to
assist in the receiving area, which involves preparing and processing documents
related to the office's administrative functions. While this is not my primary role, I
understand that teamwork and flexibility are essential in ensuring that the office
operates effectively and efficiently. Therefore, I am always ready and willing to take
on tasks outside of my assigned division whenever necessary.
"Empowering your success through virtual assistance and help you reach your full potential."
Michael Christian John Alvarez |-| - | Davao City, PH
April 2019 - March 2021
Concentrix Davao - Macy's
Customer Service Representative | Tech Support | E-Gift Card Specialist
Concentrix is a global IT company that provides technology solutions to
clients worldwide, with headquarters in California and offices in Brazil,
China, Japan, and South Korea. They specialize in the design, marketing,
business
processes,
customer
management
solutions,
and
service
industries such as automotive, banking, healthcare, insurance, energy,
travel, and retail.
Macy's Inc (Macy's) is an omnichannel retail company that operates
department stores, websites, and mobile applications. The company offers
apparel for men, women, and kids, home furnishing, cosmetics, intimate
apparel, fragrances, shoes, and other accessories. The company markets
products under various private label brands and owns brands such as
Bloomingdale’s, Bloomingdale’s The Outlet, Bloomies, Macy’s, Market by
Macy’s, Macy’s Backstage, and Bluemercury.
As a customer service representative at Macy's, my primary responsibility is
to handle incoming calls from diverse clients who are interested in
purchasing products from Macy's online store. In this capacity, I assist
clients by guiding them through the online order placement process,
offering alternative products in the event that the desired product is
unavailable, and suggesting on-sale products that may be of interest to the
client.
As part of my role at Macy's, I provide technical support to clients who
encounter issues with navigating the website, utilizing their Macy's card,
and applying discount codes and coupons. My responsibilities include
troubleshooting and providing step-by-step guidance to ensure a seamless
shopping experience for our customers.
Furthermore, I handle requests from clients who prefer to pick up their
purchases in-store, or at times, require curbside pickup. In order to fulfill
such requests, I ascertain the availability of desired products in the stores
that currently stock them. Additionally, I coordinate with clients who have
specific preferences regarding the location of pick-up and confirm the
availability of such items in their preferred store prior to processing their
request.
In addition, I am responsible for tracking parcels on behalf of our clients.
This includes handling inquiries from clients regarding delayed parcels, as
well as providing regular updates for those who prefer not to monitor their
shipments themselves.
During my tenure at Macy's, I also served as an Electronic Gift Card
Specialist. My responsibilities included verifying clients' gift card balances,
and statuses, and reactivating previously locked electronic gift cards that
still hold a balance. Additionally, I provided support for stolen or
malfunctioning electronic gift cards, ensuring that they were replaced in a
timely and efficient manner.
"Empowering your success through virtual assistance and help you reach your full potential."
Michael Christian John Alvarez |-| - | Davao City, PH
Part-Time Job Experiences
April 2022 - January 2023
Heid & Seek
Jr. Data Entry Assistant
October 2022 - June 2022
Versatile Multi Removal Services LLC
Social Media Specialist
April 2022 - October 2022
HLTHX, LLC
Administrative Assistant
Trainings & Seminars
Real Estate VA Training
Graphic Design with Canva
Surge Marketplace
Kurso.PH
April 2023
November 2022
Social Media Management
Copywriting
Kurso.PH
Kurso.PH
December 2022
January 2023
Social Media Marketing
Customer Service Skills Training
Hubspot Academy
City Government of Davao
February 2023
October 2022
Digital Marketing
Employee Wellness Seminar
Hubspot Academy
City Government of Davao
February 2023
March 2023
Email Marketing
Economic and Financial Learning
Hubspot Academy
Program
March 2023
City Government of Davao
October 2022
Financial Literacy for Centennials
City Government of Davao
Fraud Prevention
August 2022
Concentrix
April 2019
"Empowering your success through virtual assistance and help you reach your full potential."
Michael Christian John Alvarez |-| - | Davao City, PH
Human Resource Seminar
Data Privacy
City Government of Davao
Concentrix
November 2021
April 2019
Cooperative Management Seminar
Customer Service Skills Training
City Government of Davao
Concentrix
March 2022
April 2019
Tools Used
Skills
Data Entry / Research
Calendar Management
Active Listening
Accounting
Email Management
Service-Oriented and Driven
Bookkeeping
Administrative Skills
Organizational Skills
General Virtual Assistant
Reliable and Punctual
Attention to Detail
Amazon Virtual Assistant
Project Management
Positive Attitude
Customer Service Skills
Work Ethic
Time Management
Goal Oriented
Creative
Uniqueness
Adaptability
Critical Thinking
Openness to Feedback
Problem-Solving
Self-Motivated
Flexibility
Decision Making
Multi-tasking
Willingness to Learn
Verbal Communication
Work Under Pressure
Loyal
Written Communication
Teamwork
Highly Professional
"Empowering your success through virtual assistance and help you reach your full potential."
Michael Christian John Alvarez |-| - | Davao City, PH
Educational Background
June 2015 - March 2019
Tertiary
Bachelor of Science in Business Administration
Major in Financial Management
University of the Immaculate Conception
Davao City, Philippines
The University of the Immaculate Conception (UIC) is a private Catholic basic and higher
education institution located in Davao City, Philippines, administered by the Religious of
the Virgin Mary. It was established in 1905 as Escuela Catolica de San Pedro and has
undergone several name changes over the years. The school closed during World War II
and reopened in 1947 as a high school, and a year later became Immaculate Conception
College (ICC), offering college-level courses. ICC was granted university status in 1992
and became UIC. Since 2000, the university has instituted additional graduate and
undergraduate
programs
in
pharmacy,
information
technology,
and
information
management, and has launched an e-learning program and a computing facility.
Character References
Vaneza Mae Pajo
Gladys Untal
Team Leader - Macy’s
Budget Officer IV
Concentrix - Davao
City Budget Office - Davao
-
-
--
Janice Jordan
Grace Locsin
Data Manager - VaxcertPH
CEO & Owner
City Health Office - Davao
The Surge Marketplace
-
-
--
Hobie Untal
Rene Babiera II, LPT
Bank Teller
Culture and Arts Coordinator
Metrobank - Davao
UIC - Davao
-
-
--
"Empowering your success through virtual assistance and help you reach your full potential."
Michael Christian John Alvarez |-| - | Davao City, PH
