Michael Chiwendu Uzuegbu

MICHAEL CHIWENDU UZUEGBU 7 Elemah close off Owolewa, Oko Oba Agege, Lagos, Nigeria. - |- Professional Summary Motivated and tech-savvy professional with strong communication and problem-solving skills, seeking a Virtual assistant position. Adept at providing comprehensive administrative support for the smooth running of operations, managing communication channels, appointment scheduling, liaising with staff, communicating and engaging with clients, providing technical support, resolving issues efficiently, and maintaining high customer satisfaction. Demonstrated ability to work in fast-paced environments and support a wide range of hardware, software, and network systems. Key Qualities Appointment Scheduling Managing Communication channels Identifying potential clients’ challenges and needs Good decision-makers Consistent and reliable Can work independently and can work as a team Maintain accurate records in CRM systems I always meet my goals and targets Key Skills - Technical Support & Troubleshooting - Windows/macOS/Linux OS - Ticketing Systems (e.g., Zendesk, Freshdesk, ServiceNow) - Microsoft Office Suite & 365 - Network Basics (TCP/IP, DNS, DHCP) - Active Directory & User Management - Remote Desktop Tools (e.g., TeamViewer, AnyDesk) - Excellent Communication & Customer Service - Time Management & Prioritization Professional Experience Data Entry / Help Desk Assistant Sywain Communication – Remote January 2023 – March 2025 - Respond to technical support inquiries via phone, email, and ticketing system, assisting users with hardware/software issues. - Qualify leads and engage decision-makers - Overcome objections with tailored solutions - Schedule follow-up appointments for Account Executives - Maintain accurate records in CRM systems - Consistently meet call targets and strive for continuous improvement - Manage user accounts and permissions using Active Directory. - Achieve high customer satisfaction ratings through timely and courteous service. Customer Retention Agent Zeta web Nigeria limited in Collaboration with Multichoice Gr– Lekki, Lagos state/ Randburg South Africa October 2021 – December 2022 - Provided first-level support for customer inquiries and product issues. - Logged issues and escalated unresolved problems to appropriate departments. - Developed a reputation for resolving issues efficiently and professionally. Education Higher National Diploma (HND) Second Class Upper in Computer Engineering Yaba College of Technology – Yaba, Lagos state March 2023 – March 2025 National Diploma (ND) Second Class Upper in Computer Engineering Yaba College of Technology – Yaba, Lagos state October 2018 – October 2021 Certifications Will be collecting them soon References Available upon request.