Michael Chikwanda

Michael Tasara Chikwanda 12 Donovan Street North End Bulawayo, Zimbabwe E-mail: -Phone: - CAREER SUMMARY An IT professional who has knowledge and skills in Cisco, Huawei, Juniper, Meraki, Fortinet, and Checkpoint systems as well as WAN, MPLS, and SD-WAN, SDH, DWDM networks including Fibre, GPON, LTE Installation, and configuration. In addition, I also have skills in LAN configuration and network design. Completed BSc Hons in Informatics and working on completing CCNP ENCOR and CCNP SPCOR certifications. WORK EXPERIENCE Liquid Intelligent Technologies 1 October 2021 Present Network Operations Center Engineer Delivering Tier 1 network ticketing support to resolve all issues for 500+ customers. Configuring MPLS L2VPN. Configuring MPLS L3VPN. Configuring customer dedicated Internet services, shared services as well as VPLS. Network Troubleshooting. IP Backhaul (IPBH) Optimization. Network Surveillance. Network management (Managed Service). Execute maintenance window changes for multiple locations, performing troubleshooting of routing and switching issues. World Vision International 1 May 2019 30 September 2021 ICT Officer Designed and implemented digital solutions such as VoIP and e-sign and conducted training for all staff across all local offices. Managing the design, Installation, and documentation of organization-wide local area network, wide area network, network segment, and internet system in a multi-vendor environment with Cisco, Meraki, and Huawei equipment. Implemented effective security measures to protect organizational data, software hardware, and network through maintaining a centralized virus-free systems environment by installing, upgrading, and managing antivirus/Anti-spyware utilities such as McAfee, Sentinel One, ZScaler, IDS/IPS, content filtering, web search filtering, anti-malware, geo-IP-based firewalling, IPsec VPN connectivity, and Cisco Advanced Malware Protection Installing, repairing, and upgrading all ICT hardware. Detected multiple network and computer system vulnerabilities through testing security and tracking potential threats to the network, servers computer systems, and mobile devices. Administering systems and server administration and optimization. Managing and allocating tasks for graduate interns. Conducting security assessments that reduced the impact of malware threats by over 40%. Optimizing network performance and reliability by maintaining hardware and software, analyzing technical issues, and ensuring availability to system users. Liquid Intelligent Technologies July 2017 April 2019 Service Operations Center Engineer Produce daily/weekly/monthly reports on customer complaints, incidents, queries, and faults on the VSAT, SDH, IP/MPLS, LTE and GPON, DWDM, and WiMAX networks. Provide regular informed feedback to customers on the progress of resolution of their faults. Working with the Network Operations Centre to monitor customer networks to proactively offer solutions to potential problems. Michael Tasara Chikwanda 1 Understanding the requirements of internal and external customers in relation to the availability of the required network and service capacities. Monitoring of links using Sandvine, Splunk, Solarwinds, and Zabbix. Provide feedback to superiors on the status of customer issues for them to intervene when necessary and make informed decisions. Cabling for Africa 1 September 2015 20 July 2017 Cabling and Networking Infrastructure Engineer Network surveillance, maintenance & administration. Complete network cabling & configuring network devices such as phones, and Cisco (routers, switches & patch panels). Conducting site surveys & inspections. Designing customer enterprise networks, high availability solutions, IP telephony and VoIP, data center, security solutions, and wireless LAN solutions. Configuration and installation of customer Cisco equipment including routers, switches, firewalls, and VPNs. Customer equipment specification according to business requirements, size, and topology. Designing and installation of customer-wide area networks using the following media and equipment optic fibre, copper leased line, point-to-point, and point-to-multipoint radios. Wireless LAN design and implementation. Designed, configured, and installed data center network devices. Effectively resolved routing issues on customer Cisco ASA firewalls. QUALIFICATIONS CCNA (200-120) Routing and Switching Certified City and Guilds Diploma in I.T Systems support Cisco Express foundations field engineer CCNP Switching Microsoft Azure Fundamentals EDUCATION BSc Hon Degree in Informatics September 2015 May 2019 National University of Science and Technology INTERESTS IOT Technological research Network design Network automation network optimization and traffic engineering ADDITIOANAL SKILLS Technologies: Cisco Routers, Switches, Ethernet, Fast Ethernet, WAN, LAN, TCP/IP, BGP, MPBGP, OSPF, Access Control List (ACL), Network Address Translation (NAT), Port Address Translation (PAT), VPLS, GPON, MPLS, Multicast, GRE, VPN, QoS, EoMPLS, IPv4 and IPv6 Tunneling, IS-IS, VRF, xconnect, pseudowire, SDH, DWDM, LTE, EIGRP, Cisco NFV, Cisco ACI, SDWAN, VoIP VSAT, WiMAX, RSTP, MST,FHRP, Python network automation, Virtualization, EIGRP, VLAN, MAB, TrustSec, MACsec, SNMP, IPSLA, SPAN, ERSPAN, YANG, Netmiko,Paramiko, NETFLOW, NETCONF, Traffic Policing and Shaping, IPSEC, CSC, DoS/DDoS, DMVPN, Crypto map, AnyConnect, VRF- lite, DHCP, DNS, SaaS, PaaS, IaaS, SPAM, TLS, MFA, FTP, SSH, IDS, IPS, UTM, Containers, SQL, Datamining, Data science, Load balancing, VPC, VNET, CDN, CUCM, Multicast. Linux, Ubuntu, Windows, MS Server 2016, MS Exchange, Pentest, Hypervisor, Nmap, ETC REFERENCES Talent Ogbonna-Liquid Telecom - Takaendisa Sigauke-Cabling for Africa - Confidance Zana-World Vision Zimbabwe - Michael Tasara Chikwanda 2