Michael Castillo

Michael Castillo Mobility Solutions Expert | Virtual Assistant | Customer Support Specialist Bogotá, Colombia Email:-WhatsApp: - LinkedIn: linkedin.com/in/michael-castillo-b Professional Summary Highly skilled Virtual Assistant and Customer Support Specialist with experience in fleet management, administrative support, and customer service. Adept at managing schedules, handling inquiries, and ensuring seamless operations. Proficient in digital communication tools, CRM systems, and real-time analytics. Seeking a remote role to leverage organizational and problem-solving skills while enhancing client experiences. Core Skills & Competencies          Customer Service & Support Virtual Assistance & Administrative Support Fleet Management CRM & Data Management Conflict Resolution Scheduling & Coordination Social Media & Community Engagement Process Improvement Payment Processing Professional Experience Speedcubing Colombia Community Manager (Jan 2022 - Present)     Engage with the speedcubing community across social media platforms. Create and manage content (posts, videos, and articles) to boost engagement. Monitor discussions, respond to inquiries, and foster a positive community environment. Promote competitions and workshops to encourage participation. Landbird Landbird Specialist (Jul 2024 - Jan 2025)       Managed client relationships, providing tailored rental solutions and handling escalations. Oversaw fleet operations, optimizing vehicle allocation for B2B and B2C clients. Conducted market research and developed targeted offers for potential clients. Educated clients on policies, vehicle features, and safety guidelines. Processed secure payments and maintained accurate CRM records. Led training sessions and implemented service efficiency improvements. Rental Agent (Apr 2024 - Jul 2024)     Assisted clients with rental inquiries and reservation management. Optimized fleet availability and handled customer escalations. Provided guidance on rental policies, vehicle features, and safety. Processed transactions and ensured accurate CRM data entry. Ubiquity Workforce Real-Time Analyst (Feb 2023 - Apr 2024)     Monitored real-time data and identified trends impacting business operations. Analyzed data using analytical tools and generated actionable insights. Developed dashboards and reports to enhance business decision-making. Collaborated with teams to align strategies and improve operational efficiency. E4E Relief Applicant Support Specialist (Feb 2022 - Feb 2023)    Guided clients through the grant application process, ensuring compliance. Managed CRM data and tracked client interactions. Conducted interviews and assessed eligibility for financial aid programs. Concentrix Senior Quality Evaluator (Teledyne FLIR & Raymarine) (Nov 2020 - Feb 2022)    Conducted transaction audits and generated performance reports. Provided coaching to improve operational performance. Organized weekly calibrations and supported end users. Back Office Support Technician (Lorex) (Oct 2019 - Nov 2020)   Provided inbound/outbound support for CCTV technicians and end-users. Managed RMA approvals, online orders, and troubleshooting requests. CCTV Support Technician (Lorex) (Apr 2019 - Oct 2019)   Offered remote support for CCTV systems and mobile apps. Provided advanced networking troubleshooting and end-user guidance. Retail & Management Roles Store Manager (Rubik Cube Star & Genius Cube Store) (2016 - 2017)   Achieved sales goals and managed store operations. Created performance reports and managed social media content. Education & Certifications Servicio Nacional de Aprendizaje (SENA)  Bilingual Expert on BPO, Business Administration (May 2018 - Apr 2019) Certifications:   Logical Thinking: Algorithms & Flowcharts Logical Thinking: Data Management & Structures Languages    Spanish: Native English: Full Professional Proficiency French: Elementary Technical Skills      CRM & Data Entry (Salesforce, Zendesk) Microsoft Office Suite & Google Workspace Social Media Management Payment Processing Systems Real-Time Data Analysis