Michael Bryan Garcia

Michael Bryan Garcia Email Phone No. Address :-: - : 63B Malong St. Poblacion West, Calasiao, Pangasinan Objective To make every involvement a learning process, wherein I can mature conceptually, passionately and intellectually while providing the outmost service to my client’s full satisfaction by utilizing my acquired knowledge and skills from past professional experiences. Professional Experience ➢ Virtual Assistant (Real Estate) VAP Business Sources Outsourcing, Pangasinan - 2021 Manage appointments and schedule of leads for the client. Duties and Responsibilities: • Call as much leads as possible • Gather all the necessary information of the lead and his/her property. • To build rapport and have a pre-interview with the lead to help the client close the deal right away as soon as they speak to them on their scheduled appointment. ➢ Restaurant Manager/Co-owner ABC Food house, Pangasinan - 2019 Responsible for the whole operation of the business from opening to closing by managing staff, advertising, inventory, and daily audits. Duties and Responsibilities: • Opening of the establishment and giving daily briefing for staff • Total supervision of the financial responsibilities of the company • Practicing leadership and showing motivation to the staff for better productivity in their everyday tasks and responsibilities. ➢ Online Seller Single Dad Shop - 2018 Overall control of the whole business, planning and formulating different selling strategies, scouting different suppliers for better business deals, responding to possible buyers all throughout the day. Duties and Responsibilities: • • • • Respond to online queries as soon as possible Update records for sales and expenses. Make an up-to-date record of trends and prices Keeping records of suppliers, customers, and sales ➢ Bartender City of Dreams, Macau - 2017 Formulates and serves alcoholic or soft drink beverages behind the bar, usually in a licensed establishment. Duties and Responsibilities: • Prepare and serve drinks to clients directly or through waiters. • Keeping bar equipment clean. • Mix ingredients to prepare cocktails and other drinks. • Mix drinks, cocktails and other bar beverages as ordered and in compliance with hotel standard drink recipes. ➢ Fraud Analyst Citibank, Convergys Ayala Technohub, Camp John Hay, Baguio City - 2016 Investigates forgery and theft within customers’ accounts and transactions on behalf of a bank or a financial institution. Track and monitor the bank’s transactions and activity that comes through the customers’ accounts. Identify and trace any suspicious or high-risk transactions, determine if there is improper activity involved, and determine if there is any risk to the bank or its customers. Duties and Responsibilities: • • • Responsible for observing various customer transactions to flag or identify suspicious activity. If any suspicious transactions are found, the fraud analyst will flag the account and keep it suspended until it can be checked and verified. The fraud analyst must also keep models for analyzing fraud within the bank’s regions. ➢ Sales Relationship Officer and Financial Consultant Dunia Finance, Dubai, United Arab Emirates - 2015 Main Job is to offer a wide range of financial products and work with clients to help them make the right decisions with their accounts and explain the financial services on offer to them. Duties and Responsibilities: • • • • Setting up meetings with new clients Researching the latest products and regulations Looking for new sales opportunities Providing customer with a wide range of financial products that will best suit their needs to meet with the company policies ➢ Branch Manager Macsbox Gourmet Fried Rice Restaurant, Urdaneta City, Philippines - 2014 - 2015 Responsible for the whole operation of the business for the whole shift. Obtains profit contribution by managing staff, establishing and accomplishing business objectives. Duties and Responsibilities: • • • • • Manage a restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization Total operational and financial responsibility for an individual unit Directly perform hands-on work on an ongoing basis to train employees, respond to customer service needs, or otherwise role model appropriate behaviors in the restaurant Managers provide overall leadership; recognize and motivate members of the team; coach and train the team for operational excellence General Managers are expected to be able to work 45 hours per week including peak periods ➢ Bartender Acid bar Nevada, Baguio City, Philippines 2011 - 2012 Fridays Bar and Disco Nevada, Baguio City, Philippines 2010 – 2011 University of Baguio – Student Bartenders Organization 2005 – 2011 - Bartenders will be responsible to prepare and serve drinks to customers. Able to mix and match ingredients in order to create classic and innovative drinks in accordance with customers’ needs and expectations. The purpose of this position is to interact with the guests and ensure they have a great experience at the bar or lounge. - Maintain positive guest interactions while accurately mixing and serving beverages to guests and servers in a friendly and efficient manner. Duties and Responsibilities: • • • • • • Interact with customers, take orders for drinks and snacks. Plan and present bar menu. Serve snacks and drinks to the customer. Check identification of the guest to make sure they meet age requirements for purchase of alcohol and tobacco products. Mix ingredients to prepare cocktails and other drinks. Mix drinks, cocktails and other bar beverages as ordered and in compliance with hotel standard drink recipes. ➢ Events Coordinator San Miguel Beer, Baguio City, Philippines - 2009 The event coordinator should have a love for special event management, provide outstanding customer service, be an enthusiastic professional, and be able to build relationships with internal and external customers. Duties and Responsibilities: • • • • • • Assist with negotiations for space contracts and book event space, arrange food and beverage, order supplies and audiovisual equipment, make travel arrangements, order event signs, and ensure appropriate décor. Aggressively gather information on each project to achieve quality event productions. Conduct research, make site visits, and find resources to help staff make decisions about event possibilities. Propose new ideas to improve the event planning and implementation process. Serve as liaison with vendors on event-related matters. Close out all events as required. Trainings and Seminars ➢ Basic Training SOLAS (Safety Of Life at Sea) - 2017 - Elementary First Aid Fire Prevention and Fire Fighting Personal Survival Technique Personal Safety and Social Responsibility ➢ Philippine Barista Seminar - Basic Special Coffee - 2017 - Specialty Coffee (basic knowledge) International Coffee (Introduction) Skills o Outstanding Communication skill both verbal and inscribed (English and Filipino) o Admirable work ethic o Elusive confidence and motivation o Determination and the drive to work towards targets o Able to work well alone and as a part of the team o Keen observant to detail o Able to develop in-depth knowledge about your products and markets o Good business sense in a professional manner Education Tertiary: University of Baguio Hotel and Restaurant Management 2004 - 2008 Secondary: University of Baguio Science High School 2000 - 2004 Primary: Dona Aur0ora Elementary School 1994 - 2000