Michael Brandon Sienes

EDUCATION & CERTIFICATIONS Bachelor of Secondary Education, Major in Mathematics Polytechnic University of the Philippines (2014) Licensure Examination for Teachers (LET) Passer – 2015 Michael Brandon Sienes PROFESSIONAL SUMMARY Accounts Receivable processing, management, and account financial dispute resolution. Proven expertise in managing e-transfer processing and debit refunds, Authorized Debits payments, setting up (PADs), Preand maintaining accurate financial records. Adept at streamlining Associa C-ERA Property Management USA - 2024 to 2025 KDCI – Account Receivable Clerk - 2021 to 2024 Clerk with over 5 years of experience in payment Account Receivable Clerk Process Pre-Authorized Debits (PADs), post e-transfers, debit payments, refunds, and charges in the general ledger. Handle resale transactions and ensure accurate financial documentation. Maintain up-to-date client account records to support timely financial reporting and audits. Account Receivable Clerk Detail-oriented PROFESSIONAL EXPERIENCE processes, supporting clients, and ensuring on-time collections to optimize cash flow and enhance customer satisfaction. Skills Assisted 1,000+ Homeowners Associations with accounting inquiries via email/chat. Processed payments, account balance transfers, and dispute resolutions, reducing escalations by 30%. Supported Board Members in monitoring association funds and facilitated timely invoice distribution. Customer Service Representative – Billing Department Afni Philippines - 2019 to 2021 Resolved billing, internet, TV, and telephone service issues for customers, improving first-chat resolution by 15%. Delivered consistent customer satisfaction ratings above 90%. SPED HS/SHS Teacher / Adviser St. Mary of the Woods School Makati - 2017 to 2019 Developed and implemented individualized learning plans for 20+ students with special needs. Monitored academic and behavioral progress, coordinating with parents weekly. Accounts Receivable & Payment Posting (ETransfers, Debit, PADs) Invoicing, Billing & Refund Processing Collections & Dispute Resolution General Ledger Posting & Financial Reporting CSR / Subject Matter Expert Omniglobe International - 2014 to 2017 Led a team of 10+ agents, ensuring daily targets were met and providing product expertise. Trained and mentored new hires, improving team performance by 20%. Account Reconciliation & Aging Report Management References Customer Service & Email Support Data Entry Accuracy & Analytical ProblemSolving Ashlyn Grace Gultiano Dianne Rivera Full Potential Solutions - KDCI - Team Leader Supplier Verification Specialist Time Management & Organizational Skills Tools: QuickBooks, MS Excel, C3, Bookkeeping Software Phone:- Phone: - Email :- Email : -