Michael Brandon Sienes

Michael Brandon Sienes Accounts Receivable Clerk Professional Summary Detail-oriented Accounts Receivable Clerk with 5+ years of experience in payment processing, account management, and financial dispute resolu�on. Skilled in managing e-transfers, debit payments, refunds, and pre-authorized debits (PADs). Experienced in suppor�ng property management companies and homeowners’ associa�ons with invoicing, reconcilia�ons, and repor�ng. Strong background in customer service, with proven ability to streamline processes, resolve disputes, and ensure on-�me collec�ons to op�mize cash flow. Core Skills • Accounts Receivable & Payment Pos�ng (E-Transfers, Debit, PADs) • Invoicing, Billing & Refund Processing • Collec�ons & Dispute Resolu�on • General Ledger & Financial Repor�ng • Bank & Account Reconcilia�on • Data Accuracy • Customer Service & Email/Chat Support Professional Experience Accounts Receivable Clerk Associa C-ERA Property Management USA | 2024 – 2025 • Processed PADs, e-transfers, and debit payments in the general ledger. • Handled refunds, resale transac�ons, and maintained financial documenta�on. • Performed monthly bank reconcilia�ons and data entry for mul�ple associa�ons. • Maintained accurate client account records to support repor�ng and audits. • Tools: Google Workspace, Microso� 365 Suite, MS Teams, • Outlook C3 and Company provided Accoun�ng So�ware. Accounts Receivable Clerk KDCI Outsourcing | 2021 – 2024 • Supported 1,000+ homeowners’ associa�ons with accoun�ng inquiries via chat. • Managed ARC requests, processed payments, and resolved disputes, reducing escala�ons by 30%. • Supported board members with invoice distribu�on and fund monitoring. • Tools: Vantaca, Condo Manager, Online Payment Portals, MS Office. Customer Service Representa�ve Afni Philippines | 2019 – 2021 • Resolved billing and service issues for internet, TV, and telephone accounts. • Improved first-contact resolu�on by 15% and maintained 90%+ customer sa�sfac�on. • Tools: CRM Ticke�ng System, LivePerson. SPED Teacher / Adviser St. Mary of the Woods School, Makati | 2017 – 2019 • Developed individualized learning plans for 20+ students with special needs. • Monitored academic and behavioral progress and coordinated with parents weekly. CSR / Subject Mater Expert Omniglobe International | 2014 – 2017 • Led a team of 10+ agents, ensuring daily targets and providing product exper�se. • Trained and mentored new hires, boos�ng team performance by 20%. • Supported B2B order processing and client issue resolu�on. Educa�on & Cer�fica�ons • Bachelor of Secondary Educa�on, Major in Mathema�cs Polytechnic University of the Philippines – 2014 • Licensure Examina�on for Teachers – 2015