Michael Balajonda

I am an experienced professional with a strong background in customer service, administrative support, and team leadership, gained through more than a decade of working in the BPO and corporate industries. Over the years, I’ve built a well-rounded skill set that includes client management, communication, data accuracy, and process improvement. My career began as a Travel Consultant at Aegis PeopleSupport, where I handled flight bookings, itinerary planning and customer inquiries for international clients. This role strengthened my attention to detail and my ability to communicate clearly and professionally with customers from diverse backgrounds. I learned how to handle pressure, manage multiple client requests at once and ensure complete accuracy in travel arrangements — skills that translate perfectly into remote administrative and client-facing work. Later, I advanced to Quality Assurance Specialist and Team Leader, where I developed a deeper understanding of performance monitoring, coaching and operational management. As a Team Leader, I supervised a group of agents, provided feedback, monitored call quality and ensured that service levels and company targets were consistently met. These experiences helped me become organized, strategic, and highly results-driven. Afterward, I worked as a Billing Analyst at Baker & McKenzie Global Services Manila, where I was responsible for reviewing invoices, verifying data accuracy and ensuring timely submission of billing statements. This role further sharpened my analytical thinking, attention to detail and commitment to precision. I take pride in being consistent, disciplined and dependable in every task I take on. Whether it’s managing schedules, organizing data, or communicating with clients, I make sure to maintain professionalism and accuracy. My goal is to contribute to a team or business that values efficiency, reliability, and proactive communication. With my blend of customer service experience, leadership background, and administrative skills, I’m confident in my ability to deliver quality work, adapt quickly, and support business growth in any virtual setting.