Profile
Executive with leadership expertise in organizational strategy, business development, operations, performance improvement and customer engagement. Experienced in formulating and driving strategic direction, contingency planning, operational improvement (Lean Facilitation) and turnaround management. Known for ability to understand “the big picture,” identify strategic alternatives, initiate programs and motivate employees to achieve goals. Strengths include critical thinking, synthesizing complex data, and developing innovative solutions. Experienced in working with SG2, Healthcare Advisory Board, Truven, HIDI, Cognos, QlikSense and Tableau. Published author of two business books and numerous articles.
Core Competencies
Business Development
Process Improvement
Corporate Development
Data Analytics
Research & Analysis
Team Building & Engagement
Organizational Strategy
Competitive Intelligence
Strategy Implementation
Market Strategy
Strategic Thinking
Operations
Professional Experience
Management & Strategy Consultant2014 – Present
Contract Consultant
Provide expertise, guidance and advice in business development, strategy formulation & implementation, market development and data analytics, with focus on innovative solutions. Engagements include:
Strategy, value proposition development and market analysis for St. Louis-based urgent care company.
Strategic relationship building for a physician practice management and virtual scribe services firm.
Market/completive intelligence for provider of healthcare mobile, text-based Transition Care Programs.
Corporate development for company in comprehensive vascular/limb preservation programs.
Leadership support, market development for company offering hemodynamic health products/services.
Recruited 55 physicians and Identified practice improvements for a managed care company.
Developed data analytics reports utilized in performance improvement for a managed care company.
CareLinc Options LLC & Rehab Choice Inc.2012 – 2014
Chief Operating Officer/Chief Strategy Officer
Provided strategic leadership and direction for operations, strategy, finance, customer engagement, IT, compliance and risk management. Company focused on Medicare, seniors and post-acute population.
Created strategies to stabilize, improve efficiencies and position existing business lines for growth.
Developed comprehensive business and strategic plans for specialized division focused on physician services, care management & transition, and reducing hospital readmissions for patients.
Directed service line analysis, identified variable and fixed cost savings, opportunities and barriers for market expansion and profitability growth.
Health and Dental Care For Kids2009 – 2012
Interim Executive Director
Recruited to overhaul and turnaround organization into a financially and operationally viable entity. Non-profit Medicaid provider is co-sponsored by St. Louis Children’s Hospital and SSM Cardinal Glennon.
Led Lean Six Sigma improvement process to increase annual patient visits from 37,000 to 43,000.
Implemented operational turnaround resulting in net breakeven after years of annual losses.
Obtained grants and funding of over $500,000 in a two year period; an organizational record.
Championed implementation of EHR and “meaningful use” compliance.
Implemented data-driven provider scorecard to motivate quality and drive improved performance.
Education
Master of Arts in Urban Affairs; concentration on Healthcare and Strategy
Saint Louis University - St. Louis, Missouri - Awarded Graduate Fellowship
Bachelor of Arts in Economics; emphasis in Econometrics, Minor in English
Saint Louis University - St. Louis, Missouri – Dean’s List & Honor Roll
Publications, Presentations and Recognitions
Author of Managed Health Care Simplified: A Glossary of Terms 1st Ed., 2000, Delmar Publishers.
Contributing author of Learning Medical Terminology 9th Ed., 1998, Mosby.
Speaker, Saint Louis University MBA Program – “Performing and Leading in Healthcare”, 2005.
Guest Lecturer, Washington University Executive MBA Program and Saint Louis University MBA.
Presentation, Illinois Critical Access Hospital Network – “Managed Care Overview,” 2005.
Author of numerous articles and white papers (e.g., Healthcare Industry Today and Marketing News).
Professional And Civic Affiliations
Adjunct Instructor, Organizational Behavior, Maryville University School of Business.
Member, Parkway Health Services Advisory Committee.
Founder and CEO of GetWellQuick LLC, a retail clinic development company.
Member, Advisory Board, Downtown Urgent Care LLC, St. Louis.
Former Member, Alumni Board, Saint Louis University John Cook School of Business.
Mentor, Saint Louis University graduate mentoring program, MBA & MHA programs.
Professional Development
Lean Six Sigma Leadership and Lean Facilitation (BJC Learning Institute).
The Four Disciplines Of Execution (FranklinCovey).
Leadership Through People Skills (Psychological Associates).
Negotiation Skills & Strategies (American Marketing Association).
Managing New Product Development for Strategic Competitive Advantage (Kellogg Grad. School of Mgmt, Northwestern University).
Strategic Business Leadership: Creating & Delivering Value (Univ. of Chicago Grad. School of Bus.).
Effective Decision-Making & Analytical Problem Solving (Kepner-Tregoe).
