WORK EXPERIENCE
Customer Support Agent, 5CA
November 2023 to Present
MICHAEL APOLO
CUSTOMER SUPPORT
www.linkedin.com/in/michael-apolo-
Handled 100 customer responses per day
Maintained CSAT score of 70% above
Maintained rapport with customers with
empathy, active listening, and follow-up
language
Zendesk, SafesForce, and other customer
support tools (ex. transactions)
Handled customer-related queries
(processing refunds, troubleshooting tech
& connectivity issues, general queries.)
Trained 50 newer recruits and get settled
into the job atmosphere
93a40b207
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Sales Representative, PT Naval Group
September 2022 to October 2023
RELEVANT SKILLS
CRM (Customer/ Supplier relations)
Order Fulfillment
Cold calls
PC Proficiency (Adobe Photoshop,
Microsoft Office, Hubspot, Zendesk,
SalesForce)
Detail-oriented & Customer Rapport
Adapting to different work
environments
EDUCATION HISTORY
Bachelor of Communications
Institution: BINUS UNIVERSITY
Year of Graduation: 2020
ADDITIONALS
Dancer / Dance Teacher
Institution: HI Jakarta Productions-
Charity Volunteer
Institution: Gawad Kalinga Charity Org-
Generated million-dollar sales through
lead prospecting, cold calling/emails,
client meetups, and closing deals.
Generated 700 - 800 new client contacts
excluding supplier contacts
Maintained daily communication with
clients.
Consistently quoting passed and new
clients the best competitive price while
maintaining good business relations
Organized business itineraries and
arranged meetings for directors.
Social Media Manager, Sure Success
August 2020 to January 2024
Produced online viral-proven content for
several clients on a daily basis.
Crafted high-quality copywriting that
provided insights, information, and
entertainment.
Conducted comprehensive research on
topics to craft clear and accurate copy.
Managed work within the Content
Management System and consistently
met agreed-upon deadlines.
