Michael Angelo Espellogo-
-
linkedin.com/in/michael-angeloespellogo-
Summary
More than nine years experience In Technical, Sales, and Team Management with a demonstrated history of
working in the outsourcing/offshoring industry, 3+ years experience in market research/ consulting industry.
Strong support professional with a Bachelor of Fine Arts in Interior Architecture
Summary of Skills:
- Problem Solving
- Process Efficiency
- Daily operations supervision
- Employee recruitment and training
- Leadership and task/assignment delegation
- Customer service and complaint resolution
- Data mining lead generation
Experience
Operations Administrative Assistant
Zintro
Nov 2021 - Aug 2022 (10 months)
- Provide administrative support to senior executives, and managers, driving organizational success
through the management of daily operations, responsible for helping the company to identify business
weaknesses and challenges and determine relevant solutions. Handling business deals operations and
activities.
Lead Analyst
Zintro
Sep 2020 - Aug 2022 (2 years)
* Responsible in building and improving expert network database by generating SME profiles.
* Opens a safe and secured line of communication between clients and SMEs via internal platform.
* Overseeing and examiningnew strategy progress and development along with suggesting measures
for improving expert network and database.
Assistant Trainer
Zintro
Mar 2021 - Feb 2022 (1 year)
- Responsible in providing recruiting training module for new hires
Senior Research Analyst
Zintro
Michael Angelo Espellogo - page 1
Apr 2019 - Jan 2022 (2 years 10 months)
Connecting institutional investors, management consultancies, market research firms, and law firms
to thousands of specialized experts and consultants across the globe. Provide efficient and reliable
service to existing Full-service clients. - Serve as the lead point of contact for all (assigned)
customer account management matters - Build and maintain strong, long-lasting client relationships Negotiate contracts and close agreements to maximize profits - Develop trusted advisor relationships
with key accounts, customer stakeholders, and executive sponsors - Ensure the timely and successful
delivery of our solutions according to customer needs and objectives
Team Lead
iQor
Jun 2015 - Oct 2018 (3 years 5 months)
Responsible for overseeing daily operations of the team. distributing the workload evenly among the
staff and making sure motivation and performance levels are maintained.
Technical Specialist
Time Warner Cable
Jan 2013 - May 2015 (2 years 5 months)
Troubleshoot hardware related issues on Cable TV, Internet Modem, and phone
- Responsible for troubleshooting hardware, connectivity issues, product installation, and configuration
- Performed High Skill Troubleshooting procedure Via Phone to resolve Customer Concern in a timely
manner
- Discovered and matched customers needs with the right services by understanding their feelings,
ideas, and aspirations
- Consistently reaching and exceeding monthly sales goals
- Researched and resolved billing and invoice problems.
Technical Specialist
Comcast
Feb 2010 - Dec 2012 (2 years 11 months)
Delivered high-level customer service
- Reduced escalation to a higher technical support and increased client satisfaction by effectively
communicating basic troubleshooting steps to customers via phone.
- Met or exceeded company metrics for call closure and customer satisfaction ratings by providing
outstanding customer service and resolving issues in friendly, efficient manner.
- Developed Excellence in Sales
Billing Specialist
Telstra
Jan 2009 - Jan 2010 (1 year 1 month)
- Verified accuracy of billing data and revised any errors.
- Prepared itemized statements, bills, or invoices, recording amounts due for services rendered.
- Reviewed documents such as service relevant charges, upgrades, changes records to compute fees
and charges due.
Michael Angelo Espellogo - page 2
- Resolved discrepancies in billing records.
- Contacted customers to obtain or relay account information.
Education
La Consolacion College - Bacolod
Bachelor of Fine Arts - BFA, Interior Architecture
2007 - 2010
Skills
Team Leadership • Lead Generation • Team Management • Market Research • Data Mining •
Business Strategy • Outsourcing • Leadership • Strategy
Michael Angelo Espellogo - page 3
