Michael Angelo Espellogo

Hello I'm Michael I am an Administrator and Lead Gerneration Specialist. See More... Welcome to my Portfolio The following are the results of my work from several projects that I have worked on over the last few years. Including the certificates and achievements I have in the past years. About Me & my Work I worked as an Operations Administrative Assistant. My responsibilities are as follows: * Providing efficient and reliable service to our existing Full-service clients. * Serve as the lead point of contact for all (assigned) customer account management matter. * Providing assistance with our managers who handles client projects. * Auditing team email reach outs. * Providing Internal data and results of the team for weekly meetings. * Managing tools, log-in access and employee codes, and other information * Ensure the timely and successful delivery of our solutions according to client needs and objectives for their projects. * Responsible for helping the company to identify business weaknesses and challenges and determine relevant solutions, Thus providing assistance with implementing suggested plans and strategies to that effect. * Overseeing and examining new strategy progress and development. * Provide administrative support to senior executives, and managers, driving organizational success through the management of daily operations I was also a backup trainer who is responsible for providing training modules and evaluating new hires for processes. Also worked as a Data Analyst. My responsibility is to maintain the information we have on the internal platform, Auditing documents for any errors and revisions, Update information, and data Entry. Furthermore, I was a Senior Research Analyst for an Expert Network Industry. My responsibility is to source out highly-specialized subject matter experts and key role leaders from across the globe and various industries to connect them with the clients that fall under PE/VC firms, investment managers, family offices, management consultancies, market research firms, and companies within Global 1000 enterprises. In addition to my experience, I have worked as a Team leader from one of the BPO companies, I led my team to their success, Evaluating and coaching each of the team members to improve their skills in customer satisfaction and first call resolution. I have also worked as a Customer Support Representative for more than 9 years. My experience includes working as an inbound and outbound caller, email responder, and chat operator. I have also been responsible for handling customer complaints and escalations. I’ve learned to effectively communicate with others through different channels of communication. The experience I have gained from working as a Customer Service Representative has prepared me to work as a Virtual Assistant. I would describe myself as someone who is focused, Analytical, Disciplined, Creative, Ambitious, Reliable, and Organized. A hard-working and driven individual who isn't afraid to face any challenge. I'm passionate about my work and I know how to get the job done in a timely manner. I possess a passion for learning new things and I have always looked forward to professional development opportunities that allow me to enhance my skills and professional growth. My strong commitment to customer satisfaction, as well as being a team player who is willing to go the extra mile may help your company succeed. I believe that my communication skills are the key to providing excellent service to customers. In addition, to excellent interpersonal skills which enable me to handle difficult situations with ease. My Skill And Expertise Problem Solving Process Efficiency Daily operations supervision Employee recruitment and training Leadership and task/assignment delegation Customer service and complaint resolution Data mining lead generation My Work Experience In my career, I took part in several companies and helped them grow. During my work experience, I was fortunate enough to have experienced firsthand and learned, many different sides of what goes into a project, the general process of how a project is initially planned, developed and completed; as well as how much work and detail goes into every stage. Another valuable lesson I have learned were the many different types of work an research analyst, as an admin and as a trainer has to perform, which in turn, have provided me with more insight into the different types of roles and responsibilities that I could perform My Achivements Thank You For visiting my portfolio - - live:acdconex13