Michael Angello Acosta

MICHAEL ANGELLO G. ACOSTA Blk. 27 Lot 32 Phase 1 Cyberville Subd. Brgy. Santiago, Gen. Trias Cavite --http://slashermike.wix.com/michaelacostacv Hands on knowledge and experience in maintenance and support of computer systems and network for both small and large scale departments. As well as the planning and practical implementation phases of various networks and security projects. Previously held responsibility for ensuring the security of stored information and also for the installation of hardware and software and in preventing illegal alterations, damages or disclosure of information. Valuable experienced in planning, coordinating and controlling the security measures for information systems to regulate the access in computer data files. A graduate of a computer course recognized for ability to work delinquently through problems and provide on-the-spot assistance. Experienced in management and non-management roles and a Team Player and Leader. P E R S ON AL IN F O R M AT IO N Born: February 05, 1983 Citizenship: Filipino Marital status: Married Passport No.: EB- SSS:- TIN:- PHILHEALTH:- PAG-IBIG (HDMF):- ARE AS OF EXPERT ISE IT Technical Customer Service Remote Administrator Network Administrator Network Security Administrator Data Communication Mobile Communication Wireless Communication Internet Settings and Proxy Technical Engineer Network Engineer LAN/WAN Wireless Networking Routers, Hubs, Switches, Bridges CISCO Devices/Connects LINUX Ubuntu/Debian WINDOWS OS MS Office Windows Servers Graphic Des. Tool SAP Business MICROS FIDELIO Hotel Mgmt. Sys. JOOMLA WORDPRESS WORK HIST ORY 07. 2015 – PRESENT TOYOTA ALABANG INC. MUNTINLUPA, ALABANG System Support Asst. 2 / SYS AD II / Web Developer One of Toyota’s finest car dealers in the Philippines.  Performs regular maintenance of hardware and software support.  Network and Wi-Fi support.  Develop the TAI APPLICATION that is capable on viewing sales development online thru iPAD, iPHONE and ANDROID phones  Develop the Toyota Alabang Inc, website. www.tai.com.ph  System Administrator support.  Printer support.  ERAnet/ERAlink support by PENTA SOLUTIONS  Hardware support  All-around I.T. and Administrator 03. 2013 –12.2014 AL SULTAN BEACH HOTEL Sr. IT Support/IT Asst. Manager QATAR A famous Five-Star Hotel located directly in the beach of Al Khor, Qatar.  Performs regular maintenance of hardware and software support.  Network and Wi-Fi support.  Conduct regular report to maintain various hardware functions and preventive maintenance needed.  Executing direct order from the IT Manager for planning and implementation of the said functions.  Providing solutions of guest technical issues.  MICROS FIDELIO Supports  Creating IT Staff KPI’s and generating monthly reports to be submitted to the IT Manager.  Keeping the IT Department functional and reliable. 12. 2012 – 03. 2013 REMASH ADVERTISING Graphic Designer QATAR  Responsible for enhancing the design that needs output for production.  Creating templates and logos for dissemination of the requested design.  Furnishing clean and quality output. 09.2011 – 11.2012 DBP LEASING CORP. MAKATI CITY LEASING AND FINANCE IT Consultant/IT Administrator A government – owned banking and finance and a subsidiary of Development Bank of the Philippines located in the busy area of Makati City, Philippines  Performs regular preventive maintenance (inspection, cleaning and conditioning) of I.T. equipments.  Installs software purchased by the department and conduct configuration for security purpose.  Conduct investigations upon issues reported by all staffs and departments.  Provided technical assistance on issue or concerns on hardware, software and network.  Discusses requirements with end-users to help them understand potential limitations and challenges including recommendations for replacement of defective or outmoded parts or items.  Installation of Dedicated Server for office back-up and SharePoint using WINDOWS SERVER 2008 R2  Setting up the LINUX PROXY SERVER using Squid. MY LIFE IS A ONE BIG FIRST DRAFT. I’LL ALWAYS CONTINUE TO EDIT MYSELF. 2 11.2008 – 10.2011 GLOBE TELECOM INC. Team Leader (Rcvry and Res. Mngt) MANDALUYONG CITY A leader and biggest telecom company in the Philippines.  Organizing the team by monitoring and guiding them for a proper escalations and resolutions.  Managing the team for telephone, email and internet issues.  System maintenance over remote and administration process.  Last resort of resolution for dispatching the technical team for field maintenance. 01.2008 – 11.2008 PACIFIC HUB CORP. TSR (Tier 1-Local Account) PASIG CITY A Philippines’ fastest growing BPO solution provider.  Able to resolve technical difficulties of the client.  Helping our clients to satisfy their needs in service and coordinating their technical issue to support groups.  Assisting client over the phone by following certain data and infrastructures and solving out by process.  Offered excellent customer service in a pleasant and professional manner.  Assisting in-house staff and field personnel by solving internal and external concerns or issues.  Identifies and resolves network and configuration issues. 05.2008 – 01.2011 FROM THE ISLANDS ENTERPRISE IT Consultant/Administrator P’QUE CITY Contractual/Appointments only A small scaled enterprise business that focused on both import and export.       02.2006 – 05.2006 Maintenance of email and network security. Administering network workstations. Remote assistance. Backup and disaster recovery plan. Providing telephone and desktop support. Identifies and resolves network and configuration issues. TAEH KYUNG TRADING Technical Support Assistant TAGUIG CITY Contractual Basis A small scaled business for selling a second-hand unit of computers and peripheral owned by a Korean nationals.      Technically assigned to provide solutions for workstations. Assembles the necessary hardware for inventory and sales. Remote assistance. Quality assurance. Providing telephone and desktop support. E D U C AT IO N 09.2008 – 05.2011 AMA COMPUTER UNIVERSITY PASIG CITY Bachelor of Science in Information Technology (BSIT) MY LIFE IS A ONE BIG FIRST DRAFT. I’LL ALWAYS CONTINUE TO EDIT MYSELF. 3 06.1999 – 05.2001 AMA COMPUTER LEARNING CENTER P’QUE CITY Computer System Designs and Programming (CSDP) Diploma Course – Associate in Comp. Sci. S E MIN AR S AN D C E R T IF I C AT I O N S 06.2012 INVENTIVE MEDIA Adobe Photoshop CS6 Adobe Illustrator CS6 Mr. Henry N. Ong II MAKATI CITY 01.2012 INVENTIVE MEDIA JOOMLA! CMS Training and Seminar Mr. Henry N. Ong II MAKATI CITY 07.2012 AMA COMPUTER UNIVERSITY PASIG CITY Better Understanding in Mobile Technology from ANALOG to 4G LTE 01.2012 GLOBE TELECOM INC. MANDALUYONG CITY Leadership and Team Leading Certification Mr. Paul Atienza 05.2003 INFORMATICS P’QUE CITY Advanced Hardware and Software Troubleshooting Certifications C H AR AC T E R R E FE R EN C ES Mr. Jeric M. Sumayao EDP / MIS Supervisor - Mrs. Charlyn Danila Accountant - I declare that all information written in this vitae are belief true and correct. Michael Angello G. Acosta MY LIFE IS A ONE BIG FIRST DRAFT. I’LL ALWAYS CONTINUE TO EDIT MYSELF. 4