Micaila Jo Dela Cruz

I am a detail-oriented administrative professional with hands-on experience in medical support services, including medical billing, prior authorization, and scheduling coordination. I have worked in fast-paced environments where accuracy, organization, and efficiency are critical to ensuring smooth daily operations and quality patient care.

My experience in medical billing includes handling claims processing, verifying insurance information, and ensuring accurate documentation to minimize errors and delays. I understand the importance of compliance and attention to detail when working with patient records and billing systems. In prior authorization, I have coordinated with insurance providers to secure approvals for treatments and procedures, ensuring timely processing while maintaining clear and professional communication with both providers and patients.

In addition, I have strong experience in scheduling and calendar management, organizing appointments, coordinating with multiple stakeholders, and optimizing workflows to avoid conflicts and delays. I am comfortable managing high volumes of tasks, prioritizing effectively, and maintaining a high level of accuracy under pressure.

Beyond technical skills, I bring strong communication and coordination abilities, allowing me to work effectively with healthcare providers, patients, and team members. I am proactive in identifying issues and resolving them quickly, ensuring continuity of operations. I am also highly adaptable and a quick learner, able to navigate new systems and tools with ease, especially in remote work environments.

Overall, I am committed to delivering reliable administrative and medical support, maintaining professionalism, and contributing to efficient and patient-centered operations.