Micah Saligan

MICAH SALIGAN GENERAL ADMIN HEALTHCARE VA Santa Maria, Bulacan,-- PROFESSIONAL SUMMARY Highly versatile and detail-oriented Virtual Assistant with 5 years of combined experience in both General Administrative and Medical Administrative support. Proven track record of managing calendars, handling patient records, scheduling, customer service, email management, and telehealth coordination. Skilled in EHR systems, insurance verification, and HIPAA-compliant procedures with strong organizational and communication abilities. CORE COMPETENCIES General VA Tasks (Email, Calendar, File Management, Lead Generation, Research), Medical Administrative Support, EHR/EMR Systems, Insurance Verification & Claims Assistance, Telehealth Coordination, Appointment Scheduling & Follow-up, CRM Management, Data Entry & Document Preparation, Billing Support & Patient Communication, Recruitment & Onboarding Support, Microsoft Office & Google Workspace, Project Management Tools, HIPAA Compliance EDUCATION Professional Caregiving St. Augustine College | 2015 - 2017 Bachelor of Business Administration major in Marketing Management Bestlink College of the Philippines | 2012 - 2013 EMPLOYMENT HISTORY Telapsychiatry, LLC | September 1, 2021 - Present Psychiatric clinic, Telehealth Service, WFH set-up Countries/ State: New Jersy, Maryland, Texas, California, Florida, Newyork, Ohio, Arizona, Pennsylvania, Masachussets, Washington, Wisconsin Responsibilities as General Admin Healthcare VA: Provides administrative support to 14 physicians in a telehealth setup, manages patient databases, schedules, referrals, medications, lab followups, and handles multi-line phone systems and patient inquiries. Healthcare Operations: Manages insurance verifications, prior authorizations, billing/collections, disability claims, and payment postings; also trains new staff on EHR systems and front desk workflows. MICAH SALIGAN GENERAL ADMIN HEALTHCARE VA Santa Maria, Bulacan, Philippines, 3022 -- Software and Tools: EHR: OLD: Luminello NEW: Charm Health Phone: OLD: LinkedPhone, Nextiva NEW: Ringcentral, Microsoft Teams, Go High Level Email: OLD: Hostinger.titan,email, Microsoft outlook NEW: Google work Insurance verification: Pverify, Availity, Navinet, Insurance website, Prior Authorization: Alma and CovermyMeds Outsource/Lead Generation: Alma, Headway, Zencare, Zocdoc, Psychology Today, Ascellus workers comp Other tools: Microsoft office (drive,word,spreadsheet), Adobe, Facebook meta, Doxy.Me, Zoom, Creyos, 1password Crossroads OBGYN and Wellness | August 18, 2021 - APRIL 2023 OBGYN clinic, Telehealth Service, WFH set-up Countries/ State: Texas Administrative duties: Greeted patients, scheduled appointments, handled front desk tasks, managed patient records via Athenahealth EHR, and ensured HIPAA compliance. Healthcare support Verified insurance coverage, processed payments and billing, handled correspondence, and performed transcription/medical scribing tasks. Software and Tools: Skilled in Athenahealth, Linked Phone, Zendesk, Gmail, Availity, Covermymeds, Stripe, Microsoft Office, Doxy.Me, Zoom, and Cognito Forms. Lam Clinic | FREELANCE MARCH - MAY 2021 Integrative Medicine, Telehealth Service, WFH set-up Countries/ State: California Job Scope as Insurance Verification/ Collection, Reports : Verified insurance coverage, managed patient records using Athenahealth EHR, and ensured HIPAA compliance. Assisted with chart preparation, medical scribing, and handled confidential correspondence. Managed payment collection and posting tasks. MICAH SALIGAN GENERAL ADMIN HEALTHCARE VA Santa Maria, Bulacan, Philippines, 3022 --Software and Tools: EHR systems: eClinicalWorks Communication & productivity: RingCentral, Gmail, Microsoft Office (Spreadsheets) Insurance verification tools: Availity, Navinet, insurance websites, direct insurance calls FREELANCE: Lead Generation | Life coaching | Dec. 2020 - Feb. 2021 Handles social media manage messages and meetings Cold emails Research for leads Software and Tools: Hunter.io Apollo.io Linkedin Navigation Spreadsheet Social Media Marketing Research and Appointment Setting|Real Estate| May - Aug 2021 Looking for leads/ data collection for land or companies for sale. Setting up appointment and fill out Deeds. Software and Tools: Web search Linkedin Sales Navigation Spreadsheet Lead Generation | Prospecting | June - December 2021 Research for leads Software and Tools: Hunter.io Apollo.io Linkedin Navigation Spreadsheet Slack Zoho