MICAH SALIGAN
GENERAL ADMIN
HEALTHCARE VA
Santa Maria, Bulacan,--
PROFESSIONAL SUMMARY
Highly versatile and detail-oriented Virtual Assistant with 5 years of
combined experience in both General Administrative and Medical
Administrative support. Proven track record of managing calendars,
handling patient records, scheduling, customer service, email
management, and telehealth coordination. Skilled in EHR systems,
insurance verification, and HIPAA-compliant procedures with strong
organizational and communication abilities.
CORE COMPETENCIES
General VA Tasks (Email, Calendar, File Management, Lead Generation,
Research),
Medical Administrative Support, EHR/EMR Systems, Insurance
Verification & Claims Assistance, Telehealth Coordination, Appointment
Scheduling & Follow-up, CRM Management, Data Entry & Document
Preparation, Billing Support & Patient Communication, Recruitment &
Onboarding Support, Microsoft Office & Google Workspace, Project
Management Tools, HIPAA Compliance
EDUCATION
Professional Caregiving
St. Augustine College | 2015 - 2017
Bachelor of Business Administration
major in Marketing Management
Bestlink College of the Philippines | 2012 - 2013
EMPLOYMENT HISTORY
Telapsychiatry, LLC | September 1, 2021 - Present
Psychiatric clinic, Telehealth Service, WFH set-up
Countries/ State: New Jersy, Maryland, Texas, California,
Florida, Newyork, Ohio, Arizona, Pennsylvania, Masachussets,
Washington, Wisconsin
Responsibilities as General Admin Healthcare VA:
Provides administrative support to 14 physicians in a telehealth setup,
manages patient databases, schedules, referrals, medications, lab followups, and handles multi-line phone systems and patient inquiries.
Healthcare Operations:
Manages insurance verifications, prior authorizations, billing/collections,
disability claims, and payment postings; also trains new staff on EHR
systems and front desk workflows.
MICAH SALIGAN
GENERAL ADMIN
HEALTHCARE VA
Santa Maria, Bulacan, Philippines, 3022
--
Software and Tools:
EHR: OLD: Luminello NEW: Charm Health
Phone: OLD: LinkedPhone, Nextiva NEW: Ringcentral, Microsoft Teams,
Go High Level
Email: OLD: Hostinger.titan,email, Microsoft outlook NEW: Google work
Insurance verification: Pverify, Availity, Navinet, Insurance website,
Prior Authorization: Alma and CovermyMeds
Outsource/Lead Generation: Alma, Headway, Zencare, Zocdoc,
Psychology Today, Ascellus workers comp
Other tools: Microsoft office (drive,word,spreadsheet), Adobe,
Facebook meta, Doxy.Me, Zoom, Creyos, 1password
Crossroads OBGYN and Wellness | August 18, 2021 - APRIL 2023
OBGYN clinic, Telehealth Service, WFH set-up
Countries/ State: Texas
Administrative duties:
Greeted patients, scheduled appointments, handled front desk tasks,
managed patient records via Athenahealth EHR, and ensured HIPAA
compliance.
Healthcare support
Verified insurance coverage, processed payments and billing, handled
correspondence, and performed transcription/medical scribing tasks.
Software and Tools:
Skilled in Athenahealth, Linked Phone, Zendesk, Gmail, Availity, Covermymeds,
Stripe, Microsoft Office, Doxy.Me, Zoom, and Cognito Forms.
Lam Clinic | FREELANCE MARCH - MAY 2021
Integrative Medicine, Telehealth Service, WFH set-up
Countries/ State: California
Job Scope as Insurance Verification/ Collection, Reports :
Verified insurance coverage, managed patient records
using Athenahealth EHR, and ensured HIPAA compliance.
Assisted with chart preparation, medical scribing, and
handled confidential correspondence. Managed payment
collection and posting tasks.
MICAH SALIGAN
GENERAL ADMIN
HEALTHCARE VA
Santa Maria, Bulacan, Philippines, 3022
--Software and Tools:
EHR systems: eClinicalWorks
Communication & productivity: RingCentral, Gmail, Microsoft Office
(Spreadsheets)
Insurance verification tools: Availity, Navinet, insurance websites, direct
insurance calls
FREELANCE:
Lead Generation | Life coaching | Dec. 2020 - Feb. 2021
Handles social media
manage messages and meetings
Cold emails
Research for leads
Software and Tools:
Hunter.io
Apollo.io
Linkedin Navigation
Spreadsheet
Social Media Marketing
Research and Appointment Setting|Real Estate| May - Aug 2021
Looking for leads/ data collection for land or companies for sale. Setting up
appointment and fill out Deeds.
Software and Tools:
Web search
Linkedin Sales Navigation
Spreadsheet
Lead Generation | Prospecting | June - December 2021
Research for leads
Software and Tools:
Hunter.io
Apollo.io
Linkedin Navigation
Spreadsheet
Slack
Zoho