PROFESSIONAL SUMMARY
Micah Janine Ilaygan
PERSONAL INFORMATION
Present Address:
Blk 25 Lot 9 Residencia del Rio Subd,
Catalunan Pequeno, Davao City
Permanent Address:
P-1 A Manggawong District, Mangagoy
Bislig City
As an interested individual and determined worker, I am to
render my utmost knowledge and experiences to any kind of
work opportunities that will be given to me; to share my
learning about a specific task; and to utilize my skills and
capabilities in performing any job. I am very willing to
embrace new ideas to achieve perfection in doing the tasks
that will be assigned to me. Modestly aside, my different
experiences, capacities and talents will surely be of great help
in contributing to good things in the workplace. Furthermore,
It is my honour to develop and use my abilities as well as my
qualities of being respectful, responsible, value-based and
knowledgeable in order to learn how to be a professional
worker who can contribute worthy and meaningful ideas to my
workplace.
Phone:
-
Email Address:-Languages:
English, Filipino
WORK EXPERIENCE
Sutherland Global Services, Customer
Service Representative
EDUCATION
Saint Vincent de Paul Diocesan College, Mangagoy
Bislig City — BS Education (English)
June 2011- November 2014
Mangagoy National High School and Saint
Vincent de Paul Diocesan College — (Pre- Service
Teaching)
October 2016- March 2017
November 2014 - March 2016
●
SKILLS
Assisting customers regarding inquiries
and billing transactions on their Debit
Card (NetSpend).
●
Understanding the importance of
Customer satisfaction by providing
customers with a quality of service that
exceeds their expectations
FGC Plus Corporation
Customer Service Representative
●
Computer literate.
●
Excellent Oral Communication and writing skills
●
Excellent Customer Service skills
●
Time Management skills
●
Data entry
●
Online research
●
Problem solving
March 2016 - October 2016
●
Assisting customers, Hotel concierge
and Airport staff regarding booking
LANGUAGE
shuttle services pickup from Airport to
Hotels and Vice Versa (Twin America - Go
Airlink)
FGC Plus Corporation
Virtual Assistant
May 2017 - July 2021
●
Facility coordinator that handles
Nursing Homes Medical Supplies, claims
and inquiries
●
Works at Tri-state Medical Supplies.
●
Data-Entry, Gathering Documents and
Checking Electronic Medical Records
(PCC, SigmaCare and etc.)
●
Do Monthly reports
●
English
●
Filipino
