Micah Fernandez

Micah Jaziel Fernandez PROFESSIONAL SUMMARY Detail-oriented and results-driven Virtual Assistant and Payroll Specialist with 8+ years of diverse experience in payroll processing, recruitment, customer service, and administrative support. Proven ability to streamline operations, manage multiple clients, and deliver accurate financial records. Strong interpersonal, communication, and time management skills. Seeking a dynamic VA role to contribute to business success while growing professionally. CORE COMPETENCIES • • • • • Payroll & Invoicing | Bookkeeping | Accounts Payable/Receivable CRM & Calendar Management | QuickBooks | Data Entry Recruitment & Onboarding | Event Coordination | KPI & Reporting Customer Service | Process Improvement | Social Media Support Software: QuickBooks, Microsoft Office, Google Workspace, PeopleSoft PROFESSIONAL EXPERIENCE CONQUEST HEALTHCARE RPO – Remote Accounting Coordinator (Platinum Healthcare, Torrance, CA) | Apr 2023 – Present • • • • • • Record and manage financial transactions using accounting software, ensuring data accuracy and integrity. Maintain well-organized financial records, including invoices, receipts, and payment documentation, to support audits and compliance. Enforce internal controls and ensure adherence to industry standards, including HIPAA and GAAP. Support internal and external audits by preparing the required documentation and addressing audit inquiries. Resolve financial discrepancies by investigating variances and collaborating with crossfunctional teams for timely resolution. Communicate with vendors to address billing issues, reconcile statements, and maintain positive working relationships. Payroll & Revenue Analyst (EGA Associates – Jeannette, PA) | Jan 2025 – Jun 2025 • Process accurate and timely payroll in compliance with company policies and state regulations. • • • • • Audit payroll data, including hours worked, commissions, and bonuses, to ensure accuracy and completeness. Review, code, and enter invoices into the accounts payable system, ensuring proper documentation and approval. Reconcile vendor statements, investigate discrepancies, and coordinate resolutions promptly. Maintain up-to-date vendor records and ensure data integrity across financial systems. Contribute to special projects, audits, and financial reviews as needed to support compliance and operational goals. OTTAWA LAWN SALON – Ontario, Canada (Remote) Virtual Administrative Assistant | Mar 2023 – Mar 2025 • • • • • • • • • • • • • • Coordinated multiple executive and operational calendars, scheduled meetings, and managed appointment confirmations. Oversaw lead routing, job scheduling, dispatch board, timesheets, and route sheet updates to ensure operational efficiency. Prepared and formatted business documents, presentations, and reports for internal and client use. Administered bi-weekly and monthly payroll for Canadian employees, ensuring compliance with federal and provincial regulations (CPP, EI, income tax). Processed and distributed pay stubs accurately and on time. Managed invoicing and recorded customer payments in CRM; reconciled receipts using QuickBooks. Maintained and updated CRM systems to ensure accuracy in client data and communication logs. Responded to client inquiries via phone, email, and voicemail, resolving issues and escalating when needed. Assisted with social media content creation, post scheduling, and engagement tracking. Updated KPI dashboards, NPS reports, and incentive trackers to support performance transparency. Prepared bi-weekly financial P&Ls and supported revenue tracking and analysis. Participated in recruitment by filtering applicants and coordinating interviews. Provided training and task support to team members and new hires Delivered consistent administrative support to managers and submitted daily EOD and weekly progress reports. PSG GLOBAL SOLUTIONS – Remote Billing Specialist (AMN Healthcare, San Diego, CA) | Dec 2017 – Apr 2023 • Interpreted contract terms to identify billing exceptions and ensure accurate invoice aligned with client agreements. • • • • • • Processed timely and accurate payroll, validating data such as hours worked, commissions, and bonuses for compliance. Managed weekly invoice runs, including reviewing, revising, and approving invoice worksheets for submission. Updated the PeopleSoft system to reflect client billing preferences, contact changes, and invoicing details for accurate processing. Researched and resolved complex billing issues arising from audits and cross-departmental inquiries, improving client satisfaction and internal collaboration. Maintained and updated vendor information to support financial accuracy and operational efficiency. Supported audits and special financial projects by preparing documentation and resolving identified discrepancies. US Senior Recruiter II | Nov 2017 – Dec 2017 • • • • • • • Sourced qualified candidates through job boards, ATS platforms, company websites, and other recruiting channels based on specific job requirements. Conducted pre-screening interviews to assess candidate qualifications, availability, salary expectations, and cultural fit. Managed the end-to-end recruitment process—from sourcing and screening to scheduling interviews and facilitating offer acceptance. Coordinated interviews between candidates and hiring managers, ensuring timely communication and professional experience. Engaged passive candidates through strategic outreach and relationship-building via phone, email, and follow-ups. Provided market insights and recommendations on sourcing strategies and talent pools based on hiring trends and conditions. Maintained a positive candidate experience by providing updates, feedback, and transparent communication throughout the recruitment cycle. TELEPERFORMANCE PHILIPPINES Subject Matter Expert (Microsoft XBOX) | Sep 2015 – Nov 2017 • • • • Served as the point of escalation and subject matter authority for product knowledge, processes, and client-specific procedures. Facilitated knowledge transfer and conducted refresher training to ensure team alignment with updated workflows, compliance standards, and KPIs. Reviewed call quality and provided actionable feedback to agents and team leaders to drive continuous improvement. Analyzed performance data to identify trends, training gaps, and opportunities for individual and team development. Nesting A-Bay Mentor (Microsoft XBOX) | Sep 2015 – Nov 2017 • • • • • • Supported newly trained agents during the nesting phase by providing floor assistance, answering product/process inquiries, and reinforcing key concepts. Monitored calls and interactions to evaluate agent performance, ensure adherence to quality standards, and identify coaching opportunities. Conducted side-by-side sessions and mock calls to build agent confidence and improve communication, accuracy, and customer service skills. Provided real-time feedback and one-on-one coaching to address knowledge gaps and behavioral challenges. Tracked trainee performance against KPIs such as AHT, QA scores, and customer satisfaction, and escalated critical issues as needed. Contributed to successful nesting-to-production transitions by helping agents meet readiness criteria and build job confidence. Customer Service Representative (Microsoft XBOX) | Sep 2015 – Nov 2017 • Provided technical support and product assistance for Xbox customers via phone, ensuring first-contact resolution and high customer satisfaction. • Troubleshot hardware and software issues, account recovery problems, subscription concerns, and connectivity errors in real time. • Delivered empathetic and efficient service to a global customer base, handling inquiries related to billing, refunds, and game access. TRINITY BPO INC Admin Assistant / HR & Payroll Associate | Oct 2013 – Aug 2015 • • • • • • • • • Played a hybrid role in a fast-paced start-up, providing end-to-end support across administration, human resources, payroll, and basic accounting functions. Managed executive calendars, coordinated travel and meetings, and prepared documentation for business operations. Acted as the central point of contact for internal staff, applicants, and external vendors, ensuring smooth office communications and logistics. Handled full-cycle recruitment: sourced candidates, scheduled interviews, conducted background checks, and maintained up-to-date employee files. Processed employee payroll, ensuring compliance with employment laws and accuracy of pay, tax deductions, and benefit allocations. Administered government-mandated contributions (SSS, PhilHealth, Pag-IBIG), employee HMO enrollments, and payroll account setup. Resolved payroll discrepancies and responded to sensitive compensation inquiries with professionalism and discretion. Supported internal events and training programs, contributing to employee engagement and development. Monitored inventory and coordinated procurement to maintain seamless office operations. • Maintained strict confidentiality while managing sensitive employees and company records. MCDONALD’S PHILIPPINES Service Crew | Feb 2012 – Aug 2013 JOLLIBEE FOODS CORPORATION Store Marketing Coordinator | Oct 2010 – Feb 2011 EDUCATION STI College Dasmariñas Diploma in Hospitality & Restaurant Services | 2013 CERTIFICATIONS & TRAINING • • • • • • • Virtual Assistant Training, Freelance Academy – 2023 QuickBooks Online Advanced – 2023 Social Media Marketing, Freelance Academy – 2023 Lean Six Sigma White Belt, MF Treinamentos – 2023 Leadership Mindsets, Operations Management Foundations – 2023 The Art of Event Management & Hosting – 2019 Wedding and Debut Planning and Coordination – 2019