Micah Jaziel Fernandez
PROFESSIONAL SUMMARY
Detail-oriented and results-driven Virtual Assistant and Payroll Specialist with 8+ years of diverse
experience in payroll processing, recruitment, customer service, and administrative support.
Proven ability to streamline operations, manage multiple clients, and deliver accurate financial
records. Strong interpersonal, communication, and time management skills. Seeking a dynamic
VA role to contribute to business success while growing professionally.
CORE COMPETENCIES
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Payroll & Invoicing | Bookkeeping | Accounts Payable/Receivable
CRM & Calendar Management | QuickBooks | Data Entry
Recruitment & Onboarding | Event Coordination | KPI & Reporting
Customer Service | Process Improvement | Social Media Support
Software: QuickBooks, Microsoft Office, Google Workspace, PeopleSoft
PROFESSIONAL EXPERIENCE
CONQUEST HEALTHCARE RPO – Remote
Accounting Coordinator (Platinum Healthcare, Torrance, CA) | Apr 2023 – Present
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Record and manage financial transactions using accounting software, ensuring data
accuracy and integrity.
Maintain well-organized financial records, including invoices, receipts, and payment
documentation, to support audits and compliance.
Enforce internal controls and ensure adherence to industry standards, including HIPAA and
GAAP.
Support internal and external audits by preparing the required documentation and
addressing audit inquiries.
Resolve financial discrepancies by investigating variances and collaborating with crossfunctional teams for timely resolution.
Communicate with vendors to address billing issues, reconcile statements, and maintain
positive working relationships.
Payroll & Revenue Analyst (EGA Associates – Jeannette, PA) | Jan 2025 – Jun 2025
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Process accurate and timely payroll in compliance with company policies and state
regulations.
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Audit payroll data, including hours worked, commissions, and bonuses, to ensure accuracy
and completeness.
Review, code, and enter invoices into the accounts payable system, ensuring proper
documentation and approval.
Reconcile vendor statements, investigate discrepancies, and coordinate resolutions
promptly.
Maintain up-to-date vendor records and ensure data integrity across financial systems.
Contribute to special projects, audits, and financial reviews as needed to support
compliance and operational goals.
OTTAWA LAWN SALON – Ontario, Canada (Remote)
Virtual Administrative Assistant | Mar 2023 – Mar 2025
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Coordinated multiple executive and operational calendars, scheduled meetings, and
managed appointment confirmations.
Oversaw lead routing, job scheduling, dispatch board, timesheets, and route sheet updates
to ensure operational efficiency.
Prepared and formatted business documents, presentations, and reports for internal and
client use.
Administered bi-weekly and monthly payroll for Canadian employees, ensuring compliance
with federal and provincial regulations (CPP, EI, income tax).
Processed and distributed pay stubs accurately and on time.
Managed invoicing and recorded customer payments in CRM; reconciled receipts using
QuickBooks.
Maintained and updated CRM systems to ensure accuracy in client data and communication
logs.
Responded to client inquiries via phone, email, and voicemail, resolving issues and
escalating when needed.
Assisted with social media content creation, post scheduling, and engagement tracking.
Updated KPI dashboards, NPS reports, and incentive trackers to support performance
transparency.
Prepared bi-weekly financial P&Ls and supported revenue tracking and analysis.
Participated in recruitment by filtering applicants and coordinating interviews.
Provided training and task support to team members and new hires
Delivered consistent administrative support to managers and submitted daily EOD and
weekly progress reports.
PSG GLOBAL SOLUTIONS – Remote
Billing Specialist (AMN Healthcare, San Diego, CA) | Dec 2017 – Apr 2023
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Interpreted contract terms to identify billing exceptions and ensure accurate invoice aligned
with client agreements.
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Processed timely and accurate payroll, validating data such as hours worked, commissions,
and bonuses for compliance.
Managed weekly invoice runs, including reviewing, revising, and approving invoice
worksheets for submission.
Updated the PeopleSoft system to reflect client billing preferences, contact changes, and
invoicing details for accurate processing.
Researched and resolved complex billing issues arising from audits and cross-departmental
inquiries, improving client satisfaction and internal collaboration.
Maintained and updated vendor information to support financial accuracy and operational
efficiency.
Supported audits and special financial projects by preparing documentation and resolving
identified discrepancies.
US Senior Recruiter II | Nov 2017 – Dec 2017
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Sourced qualified candidates through job boards, ATS platforms, company websites, and
other recruiting channels based on specific job requirements.
Conducted pre-screening interviews to assess candidate qualifications, availability, salary
expectations, and cultural fit.
Managed the end-to-end recruitment process—from sourcing and screening to scheduling
interviews and facilitating offer acceptance.
Coordinated interviews between candidates and hiring managers, ensuring timely
communication and professional experience.
Engaged passive candidates through strategic outreach and relationship-building via phone,
email, and follow-ups.
Provided market insights and recommendations on sourcing strategies and talent pools
based on hiring trends and conditions.
Maintained a positive candidate experience by providing updates, feedback, and
transparent communication throughout the recruitment cycle.
TELEPERFORMANCE PHILIPPINES
Subject Matter Expert (Microsoft XBOX) | Sep 2015 – Nov 2017
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Served as the point of escalation and subject matter authority for product knowledge,
processes, and client-specific procedures.
Facilitated knowledge transfer and conducted refresher training to ensure team alignment
with updated workflows, compliance standards, and KPIs.
Reviewed call quality and provided actionable feedback to agents and team leaders to drive
continuous improvement.
Analyzed performance data to identify trends, training gaps, and opportunities for individual
and team development.
Nesting A-Bay Mentor (Microsoft XBOX) | Sep 2015 – Nov 2017
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Supported newly trained agents during the nesting phase by providing floor assistance,
answering product/process inquiries, and reinforcing key concepts.
Monitored calls and interactions to evaluate agent performance, ensure adherence to
quality standards, and identify coaching opportunities.
Conducted side-by-side sessions and mock calls to build agent confidence and improve
communication, accuracy, and customer service skills.
Provided real-time feedback and one-on-one coaching to address knowledge gaps and
behavioral challenges.
Tracked trainee performance against KPIs such as AHT, QA scores, and customer
satisfaction, and escalated critical issues as needed.
Contributed to successful nesting-to-production transitions by helping agents meet
readiness criteria and build job confidence.
Customer Service Representative (Microsoft XBOX) | Sep 2015 – Nov 2017
• Provided technical support and product assistance for Xbox customers via phone, ensuring
first-contact resolution and high customer satisfaction.
• Troubleshot hardware and software issues, account recovery problems, subscription
concerns, and connectivity errors in real time.
• Delivered empathetic and efficient service to a global customer base, handling inquiries
related to billing, refunds, and game access.
TRINITY BPO INC
Admin Assistant / HR & Payroll Associate | Oct 2013 – Aug 2015
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Played a hybrid role in a fast-paced start-up, providing end-to-end support across
administration, human resources, payroll, and basic accounting functions.
Managed executive calendars, coordinated travel and meetings, and prepared
documentation for business operations.
Acted as the central point of contact for internal staff, applicants, and external vendors,
ensuring smooth office communications and logistics.
Handled full-cycle recruitment: sourced candidates, scheduled interviews, conducted
background checks, and maintained up-to-date employee files.
Processed employee payroll, ensuring compliance with employment laws and accuracy of
pay, tax deductions, and benefit allocations.
Administered government-mandated contributions (SSS, PhilHealth, Pag-IBIG), employee
HMO enrollments, and payroll account setup.
Resolved payroll discrepancies and responded to sensitive compensation inquiries with
professionalism and discretion.
Supported internal events and training programs, contributing to employee engagement
and development.
Monitored inventory and coordinated procurement to maintain seamless office operations.
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Maintained strict confidentiality while managing sensitive employees and company records.
MCDONALD’S PHILIPPINES
Service Crew | Feb 2012 – Aug 2013
JOLLIBEE FOODS CORPORATION
Store Marketing Coordinator | Oct 2010 – Feb 2011
EDUCATION
STI College Dasmariñas
Diploma in Hospitality & Restaurant Services | 2013
CERTIFICATIONS & TRAINING
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Virtual Assistant Training, Freelance Academy – 2023
QuickBooks Online Advanced – 2023
Social Media Marketing, Freelance Academy – 2023
Lean Six Sigma White Belt, MF Treinamentos – 2023
Leadership Mindsets, Operations Management Foundations – 2023
The Art of Event Management & Hosting – 2019
Wedding and Debut Planning and Coordination – 2019