Micah Fate Olbinado Libadia

Hi! I’m Micah, a dedicated Customer Service Representative with experience in both voice and non-voice support. I handle inbound/outbound calls, chat assistance, email responses, and general customer inquiries. I’m confident speaking with customers over the phone, but I’m equally skilled in written communication for non-voice tasks.

In voice support, I focus on clear communication, active listening, and staying calm under pressure. I’ve assisted customers with account concerns, service issues, order updates, troubleshooting, and general inquiries. I understand the importance of empathy, patience, and delivering accurate solutions fast.

For non-voice support, I’m skilled in chat handling, email drafting, ticket processing, and documenting customer interactions. I write in a friendly, professional tone and make sure all messages are clear and easy to understand. I’m detail-oriented, so I always double-check information before sending a response.