Micah Batbatan

MICAH BATBATAN CUSTOMER SERVICE ASSOCIATE PROFESSIONAL OVERVIEW WORK EXPERIENCE I'm a customer service associate with a track record of exceeding sales and productivity goals. I am adept at thinking on my feet and meeting consumer demands. Retention and Sales Representative SKILLS AND ABILITIES - Excellent Communication Skills - Sales / Up-selling - Telephone Handling - Email Handling - Multi-tasking - Strong Work Ethic - Troubleshooting - Conflict Resolution - Motivated and Self-driven CONTACT DETAILS Cell: (- Email:-Address: L10 B38 Alder St. Phase 1G Greenwoods Executive Village, Pasig City, Philippines 1602 CONCENTRIX JANUARY 2019 TO DECEMBER 2019 - Addresses complaints with the goal of increasing satisfaction and securing renewals or saves - Up-selling and offering additional services - Answers customer inquiries for radio satellite account - Improves customer satisfaction - Performs online troubleshooting Customer Support Representative SYKES ASIA JANUARY 2018 TO OCTOBER 2018 - Answers email inquiry - Resolves service issues over the phone and email - Helps customers in card activation, unblocking, sending bills and confirming transactions on their corporate credit cards Customer Service Representative STARTEK PHILIPPINES OCTOBER 2015 TO APRIL 2016 - Helps customers with complaints and questions - Provide customers information about products and services, take orders, and process returns. ACADEMIC BACKGROUND St. Augustine School of Nursing PRACTICAL NURSING,- Baganian National High School HIGH SCHOOL DIPLOMA, CLASS OF 2012