Micaela Pangilinan

MICAELA ANN PANGILINAN Virtual Assistant Registered Electrical Engineer-A meticulous professional with a proven track record in delivering exceptional administrative assistance and customer support. Skilled in effectively managing tasks, including email and calendar management, graphic design, data entry, and social media management. SKILLS AND EXPERTISE ● ● ● ● ● ● Administrative Assistance Email management & Inbox Optimization Calendar Management & Meeting Scheduling Customer Support Research, Data Collection, & Data Entry Writing ● ● ● ● Social Media Management Google Workspace Microsoft Office Graphic Design TRAINING ● VIRTUAL ASSISTANT TRAINEE AUGUST 2024 Virtual Assistant Training Course ○ Administrative Skills: Proficient in advanced email management, calendar scheduling, data entry, travel arrangements, and file organization, ensuring efficient and organized support. ○ Social Media Management: Skilled in strategic content planning and creation, capable of effectively managing and enhancing social media presence. WORK EXPERIENCE ● SOLAR PERFORMANCE DIAGNOSTIC TECHNICIAN MAY 2023 - MAY 2024 Sunrun, Inc. via ClearSource Energy Services ○ Customer Service & Support: Resolved customer concerns and provided remote technical support, enhancing communication skills and providing customer satisfaction. ○ CRM Proficiency: Managed data, records, and reporting using Salesforce CRM, showcasing strong organizational skills and attention to detail. ○ Task & Project Management: Demonstrated effective time management and problem-solving by overseeing projects and establishing timely task completion. ○ Remote Diagnostics: Implemented proactive solutions, reducing service visits and empowering clients, emphasizing strategic thinking. ○ Regulatory Compliance: Guaranteed adherence to standards and regulations, reflecting attention to detail and quality assurance. INTERNSHIP ● ● POWER SUPPLY AND DISTRIBUTION MAINTENANCE TRAINEE (280 hours) JANUARY 2022 - MARCH 2022 Department of Transportation - Philippine Railways Institute (DOTr-PRI) ○ Analytical Skills: Improved operational efficiency and problem-solving, applicable to managing administrative tasks. ○ Attention to Detail: Ensured accuracy in documentation and compliance, essential for data entry and record management. ○ Risk Management: Implemented safety strategies, demonstrating proactive approach and organization skills for virtual support. RESEARCH AND DEVELOPMENT INTERN (240 hours) JUNE 2021 - AUGUST 2021 Salinas (IM) Corporation ○ Research & Analytical Skills: Conducted industry studies and led process improvements, directly applicable to data research and detailed analysis tasks. ○ Problem-Solving Abilities: Enhanced production processes, effectively translating to solutions for administrative and operational challenges. ○ Technical Proficiency & Presentation: Utilized AutoCAD to design solutions and present them effectively, applicable to creating and delivering reports or visual content. EDUCATION ● ● TECHNOLOGICAL INSTITUTE OF THE PHILIPPINES - MANILA Bachelor of Science in Electrical Engineering 2019 - 2022 PAMANTASAN NG LUNGSOD NG MAYNILA Bachelor of Science in Electrical Engineering 2016 - 2019