MICA
THERESE
SERRANO
CUSTOMER SERVICE |
VIRTUAL ASSISTANT
As someone who can identify
the need of customers for
effective solutions, I'm
committed to high-quality
service that ensures a
positive experience.
SKILLS
Administrative
Web research
Customer Service
Communication
Photoshop / Canva
Multi-tasking
PERSONALITY HIGHLIGHTS
Cheerful disposition
Neat and well-organized
Motivated by problem
solving
Independent worker
Works well with deadlines
Collaborative and efficient
Fast learner
CONTACT DETAILS
Marikina City, Philippines, 1801-(-
FB:
https://www.facebook.com/mica
serrano01
SKYPE: live:serrano.micatherese
EDUCATION
Bulacan State University — 2008 - 2012
Bachelor of Science in Business Administration
Major in Management
PROFESSIONAL EXPERIENCE
AMAZON & EBAY VIRTUAL ASSISTANT| FOOTBALL
ZERO LTD. | UNITED KINGDOM |
JUNE 2018 - FEBRUARY 2019
Handling Amazon and eBay emails, product sourcing,
Amazon product listing, photo editing, and other ad hoc
tasks.
VIRTUAL ASSISTANT | ABSOLUTE PROPERTY
MANAGEMENT LTD | CORK, IRELAND |
May 2018 - April 2019 (Freelance)
Virtual Assistant to the Director, managing e-mails,
transcription of audio recordings, document formatting,
organizing travel arrangements and various ad hoc tasks.
LOANS PROCESSING ASSISTANT | LIFE PROTECTOR
LTD| NEW ZEALAND | December 2018 (Project based)
Answer emails, preliminary mortgage assessments, assist
in collecting all paperwork for loan applications,
submitting loans to the banks, assisting with the
application to unconditional and settlement status.
CUSTOMER SERVICE REPRESENTATIVE | WNS GLOBAL
SERVICES, INC. (Expedia) | EASTWOOD, PHILIPPINES |
January 2016 - December 2017
Assisting multi-national clients with reservations, finding
travel package, charges, transfers, and cancellation.
Handling customer queries and provides alternatives for
customer travel in cases of emergency situations.
Building new client relationship as well as maintains the
existing one through effective service.
