Mia Rochelle

Mia J. Rochelle-,- Career Objective Administrative assistant with 3+ years of experience seeking a new position. EMPLOYMENT Administrative Assistant Amerifirst Floors Laurel, MD, Full Time December 2021-Present ● A direct assistant to the Production supervisor, supporting all aspects of production and office management ● Scheduled and coordinated meetings and appointments for contractors, supervisors, and managers ● Handled accounts payable and installer payroll for the company while maintaining attention to details and adherence to company policies ● Answered phones, responded to customer inquiries, and worked to ensure quality service and addressed and resolved all company issues ● Communication with installers to coordinate carpet and flooring replacement for apartment complexes and corporate job sites. ● Communication with apartment complexes, and large scale projects to complete flooring projects. ● Completed small bids for large scale jobs in the DMV area. Social Media Manager January 2021 – Present Daugherty Landscaping, Baltimore, MD ● Developed marketing content such as promotional advertisements and posts on Facebook and instagram ● Maintained the companies social media presence by posting messages, answering posts, and monitoring responses ● Analyzed and reported social media and online marketing campaign results to my supervisor ● Basic customer service and customer retention, replied to service inquiries, and customer complaints. ● Created detailed spreadsheet for jobs around the Baltimore and Pennsylvania area. Flooring Sales Specialist Lowes Home Improvement, Gaithersburg, MD Mia J. Rochelle-- ● Department leader for the flooring department, in charge of contracts, flooring installed sales, communication with contractors, up to date knowledge of promotions ● Spoke with customers to create leads and sales opportunities ● Communicated with Vendors to stay up to date on products and product sales certifications ● Worked on flooring projects from start to finish, including helping customer choose material, analyzing measurements, creating sales contracts, communicating with installers regarding scheduling, and following up after completed project for customer satisfaction. New Car Sales Consultant/ Administrative Assistant Criswell Nissan - Germantown, MD January 2016 to March 2018 ● Sold new and used vehicles for Criswell franchise, including Honda, Nissan, Chrysler Jeep Dodge, and Maserati ● Kept up to date on vehicle sales certification, as well as maintenance requirements ● Negotiated pricing and finance with customers and management ● Basic advertising through social media and word of mouth to create business ● Secretarial duties including answering dealership phone for both service and sales, responding to email inquiries and helping maintain vehicle lot ● Went above and beyond for customers including driving to different states in order to secure specific vehicles, picking them up from home, airports, office. TRAINING/SKILLS Trained in RFMS, Genesis, and Dealer Socket CRM Trained in basic flooring installation, Vinyl, Ceramic, Laminate, Hardwood floors, Mosaic tile backsplash Trained in basic construction and field supervisor knowledge, as well as basic OSHA. Computer Skills: Microsoft office, Microsoft Excel, Google docs, Powerpoint, Spreadsheet.