Mia Katrina Racelis

As Admin Support,

• Answer to client's communications via email
• Manage the tasks that are being assigned to each team member
• Ensure that work deliveries have been completed and sent to clients on its due date
• Complete report that needs to be discussed the following day during team meeting
• Work as assigned by client/supervisor

As Credit Specialist,

• Complete credit disputes for the clients
• Seding dispute letter form to 3 credit bureaus
• Monitoring progress of client's credit score and see if there are any deletions or additional accounts added
• Check client's credit score progress in IDIQ, Smart Credit, etc
• Sending letters through letter stream
• Tasks being completed in CRM
• Work as assigned by client

As Research Specialist,

• Complete research depending on the assigned task by supervisor
• Complete research on a specific period of time (i.e. 1 hr, 2 hrs, 3 hrs and etc)
• Ensure that notes have been updated with the task completed and challenges, if any
• Work as assigned by supervisor