Mia Karadzic

Mia Karadzic -- WORK EXPERIENCE Kubanska 34, Nis, Serbia SKILLS Team Leader and Sales Specialist Fortrade Sales Coaching and Mentoring 08/2024 - 03/2025, Customer Engagement Achievements/Tasks Results-driven sales professional with expertise in Fintech and SaaS sales for B2B and B2C clients. Adept at building strong client relationships, identifying customer needs, and delivering tailored solutions. Skilled in lead generation, sales forecasting, and 100% record in revenue targets. SaaS Sales CRM tools Good communication skills, including listening and speaking Problem solving, divergent thinking ability Negotiation skills and team work Microsoft Office Developing, improving, testing and training AI assistant Effective learning HubSpot 07/2023 - 01/2024, Teams Remote Customer Support Specialist, English and Russian speaker Paysend 05/2022 - 09/2022, Microsoft Word Microsoft PowerPoint Customer Support Specialist, English speaker Mplus Group Remote Twilio Back Office Slack Microsoft Excel Zendesk AI tool Discord SalesForce Canva Google Docs CERTIFICATES Belgorod State Technological University V.G. Shukhov Department of Russian Language and Literature Certification level B2 Private Tutor of English and Russian Freelance 05/2019 - Present, Remote Advertising Specialist Freelance LANGUAGES 09/2018 - 11/2022, Remote Freelance Translator Freelance 01/2018 - Present, Remote Serbian Russian Native or Bilingual Proficiency Professional Working Proficiency English Croatian Native or Bilingual Proficiency Native or Bilingual Proficiency Macedonian Full Professional Proficiency EDUCATION Master's degree, Russian Language and Literature Faculty of Philosophy 10/2022 - 03/2023, Nis, Serbia Bachelor's degree, Russian Language and Literature Faculty of Philosophy Nis, Serbia Belgorod State Technological University V.G Shukhov 07/2019 - 08/2019, B2C Remote Achievements/Tasks 10/2016 - 09/2022, B2B Goal setting and prioritization Developing and training of AI assistant OpenAI 01/2024 - 06/2024, Sales Management Belgorod, Russia