MINERVA BERNARDO
AFPOVAI TAGUIG CITY, PHILIPPINES · --·Skype: minerva.bernardo
My goal is to maintain and enhance human resources productively in an organization, developing strong manpower, identifying talent
and deploying professional development programs in order to achieve organizational goals and fulfill employees' needs and to
contribute to the growth of the company while enhancing my skills, potentials and broaden my knowledge that the business world has
to offer to be professional and competitive.
EXPERIENCE
OCTOBER 2020 – April 2022
ADMIN AND RECRUITMENT SPECIALIST
EXPERIENCE DIGITAL (NSW AUSTRALIA)
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Creating and posting job descriptions to relevant job boards
Source candidate utilizing social media and local group
Review resumes and conducts phone screens to determine qualifications
Schedule an interview with the hiring manager and ensure a positive candidate experience
Interview potential sales staff members using industry-standard techniques
Introduce new hires to the company and go through the hiring and training process
Complete all vetting papers with candidates who meet expectations of the job
Provide admin support to HR executive
Organize, compile and update company personal records and documentation
Manage and update the HR database with different information
Help in payroll management, preparation, and payment
Prepare manage and store paperwork for HR policies and procedures
Maintain schedule and coordinate calendar activities
Assist recruiters in posting job ads on career pages
AUGUST 2019 – March 2022
HUMAN RESOURCES ASSISTANT (Part time)
GRACE & LACE (TEXAS USA)
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Email Management
Upload Resumes from ZipRecruiter and Indeed to JazzHR
Review new resumes
Review questionnaires
Move candidates who sent their second-round interview assessment and upload their assessment for review
Schedule Phone Interviews that have been scheduled on the calendar
Coordinate/Schedule In-Person Interviews
Coordinate/Schedule Working Interviews for based on managers availability - Send working interview paperwork
Upload completed working interview paperwork to Dropbox
Create offer letter for review and send to final round candidates
Send onboarding paperwork to candidates who have signed their offer letter
Upload onboarding paperwork to Dropbox and Managing Onboarding ChecklistOnlineJobs.PH Positions
Posting a job and Creating a New Job Workflow for a new position
Research for any related project for HR Department
Perform other duties or ad-hoc projects as directed by superior
OCTOBER 2016 – OCTOBER 2019
HUMAN RESOURCES MANAGER (INTERNATIONAL REMOTE TEAM IN THE PHILIPPINES,
COOLGLOW LCC (CARROLTON TEXAS USA)
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Substantiates applicants' skills by administering and scoring tests.
Schedules examinations by coordinating appointments.
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Welcomes new employees to the organization by conducting orientation.
Provides payroll information by collecting time and attendance records.
Submits employee data reports by assembling, preparing, and analyzing data.
Maintains employee information by entering and updating employment and status-change data.
Provides secretarial support by entering, formatting, and printing information; organizing work; relaying messages;
maintaining equipment and supplies.
Maintains employee confidence and protects operations by keeping human resource information confidential.
Maintains quality service by following organization standards.
Maintains technical knowledge by attending educational workshops, reviewing publications.
Contributes to team effort by accomplishing related results as needed.
Follow up recruitment workflow using Jazz System
Conducts screening interview for PH candidates for the Call Center
Creates and updates VAs and CSRs (from the Philippines) employment checklist and attendance
Research for any HR related project
Perform other duties or ad-hoc projects as directed by superior
JULY 2018 – MAY 2020
REMOTE GLOBAL RECRUITER
CROSS BOARDER TALENTS (PORTUGAL)
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A specialist in recruitment consultancy with a global network of recruitment partners across Europe, Americas, Africa and
Australasia.
Assist help candidate to find the right job opportunity by providing highly specialized recruitment services within our four
areas of expertise: engineering, medical, IT and contact center sectors.
Facilitate talents mobility worldwide and keeping the recruitment process short and simple, we save costs to our business
partners (companies, talents, and recruitment partners).
Search and Identify candidates according with client needs.
Identify and recruit talent globally
Interview and elaboration of candidates reports.
Direct search of candidates in databases and social networks.
Curricular Screening.
Search for new recruitment sources
Help our talents to boost their careers and help our clients to boost their productivity.
Provide permanent recruitment solutions to top ICT Companies and International Customer Care Center
MAY 2014 – JANUARY 2019
MEDIA ANALYST (REMOTE)
CARMA INTERNATIONAL (UK & US)
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Analyze articles published in newspapers, magazines, online media, television and radio which discuss clients and their
competitors
Determine the topic that the journalist (or analyst or spokesperson etc.) is talking about.
Identify the tone the writer is positive, negative, or neutral (factual or balanced).
Analyze content in English, and for some clients be able to write a summary of the article in English.
Topics could range from products, company representatives and corporate messaging to events and campaigns.
Meet the set deadlines of coding daily or weekly, depending on the project.
JUNE 2012 – OCTOBER 2015
ADMINISTRATIVE ASSISTANT (REMOTE),
SAMONAS AUDITORY PERFORMANCE CENTER (SINGAPORE)
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Typing emails and answering questions based on the template available.
Transcription of dictations given, making sure that details are accurate, and notes are documented properly.
JANUARY 2013 – MARCH 2014
FINANCIAL ADMINISTRATIVE ASSISTANT (REMOTE),
ARBOR PRIDE PTY LTD (AUSTRALIA)
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Follow up text message/email on quotes for booked job order.
Issuance of receipt for payment received through bank and electronic transaction using credit card
Follow up email on Council Permit
Send Invoice reminder email for overdue accounts
Enter company expenses on the provided system daily.
JUNE 2009 – FEBRUARY 2010
TERMINATION AND BENEFITS CLERK
PHILIPPINE ARMY FINANCE CENTER PRODUCERS INTEGRATED COOPERATIVE (PAFCPIC)
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Attends to application for termination and the corresponding benefits thereto
Attends to the subscription and issuance of certificates of social benefit programs
Determines the appropriateness of claims and entitlements
Coordinates with concerned office regarding termination and the corresponding benefits thereto
Prepares periodic reports
Monitors the submissions of requirements of the deceased & voluntary termination of members& takes action thereto
Attends to concerns, follow-ups & updates of members with regards to termination of accounts
Prepares updates and maintaining files of monitored summary of reports from other branches.
Monitors the Summary Reports of all Branches if they release all the transactions given to them
Responsible for encoding alarms to the delisted members so that they could decide if the members can still transact to our
company especially money matters.
JULY 2007 – MAY 2009
SOCIAL SERVICES CLERK, PAFCPIC
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Attends to the clerical and administrative requirements of the scholars
Provides clerical and administrative services to the Scholarship Committee
Coordinates the activities of the Scholarship Committee
Coordinates with the concerned offices/agencies on matters relative to the provision of service(s) to the scholars
Assists in the preparation and conduct of the pre-qualifying requirements of the applicants
Coordinates for the conduct of the annual orientation and seminars to newly accepted scholars and their parents/guardians
Monitors the submission of requirements by scholar and takes appropriate actions thereto
Attends to the social services concerns of members
Coordinates with concerned offices and agencies on matters related to the provision of social services
Maintains files/records of scholarship programs
Prepares periodic reports
DECEMBER 2004 – JUNE 2007
PASSBOOK AND ID CLERK, PAFCPIC
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Responsible for the issuance of passbooks and ID cards to members
Accountable for passbooks, ID cards and equipment in possession
Responsible for the production of ID cards
Coordinates with concerned offices on matters relative to the disposition of passbook and ID cards
Attends to the replacements of lost, old or mutilated passbooks and ID cards
Maintains records of issued passbooks and ID cards
Monitors passbooks and ID cards released to branches and takes dispositive actions thereto
Prepares periodic reports
Performs such other duties as maybe directed
SEPTEMBER 2004 – DECEMBER 2004
CUSTOMER SERVICE CLERK, PAFCPIC
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Coordinates with concerned office on customer’s queries/verification and complaints.
Evaluates Statement of Last Payments (SOLP) and takes appropriate action thereto.
Responsible for the entry of member’s information to the data bank.
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Assess member’s subscription agreement and takes appropriate measures.
Prepares periodic reports.
Evaluates Short Message Texting Program.
Performs such other duties as maybe directed
JUNE 2003 – SEPTEMBER 2005
CUSTOMER SUPPORT STAFF
OUTBLAZE LIMITED (HONG KONG)
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Investigate and identify problems reported by end-users
Provide professional, accurate and timely responses to user inquiries.
Perform Quality Assurance on in-house applications.
Moderate more than 15 different English-based mailing list.
Maintain the FAQ and Help Files.
OCTOBER 2001 – JANUARY 2003
CUSTOMER CARE CONSULTANT (TEAM LEADER)
HELLOCORP PHILS. INC
America Online ShopDirect, Compuserve Store and Netscape Store Accounts
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Extensive knowledge of the client program
Identifies weekly issues for Quality per program
Coaches and mentors CSRs, according to bottom quartile CSR performance reports
Ensures and verifies completion of productivity reports
Posting daily stats on white board to see program objectives, # collaborations, AHT,
Service Levels, SAT ratings
Ensures that all CSRs on the team understand program expectations
Monitors Program queues and ensures that CSRs are adhering to Chat Business Rule #1
Shift-in-charge, or sub lead role will entail filling in for supervisor absence
Reports program issues and technological issues to Supervisors assigned to respective program
Escalates immediate issues to Supervisor assigned to respective program
Presides pre/post shift meetings
Ensure timely dissemination of information/updates to agents
Prepares manpower schedule
Performs other related duties as may be assigned by immediate superior/s from time to time
EDUCATION
JUNE 1997 – MARCH 2001
BACHELOR OF ARTS MAJOR IN MASS COMMUNICATION
SAN SEBASTIAN COLLEGE – RECOLETOS (MANILA PHILIPPINES)
Graduated Cum Laude- Third Honor DEANS’ ACADEMIC HONOR ROLL- DEANS LISTER
Civil Service Eligibility for Honor Graduate (Presidential Decree #907)
SEPTEMBER 2018
• CANADIAN EQUIVALENCY SUMMARY OF DIPLOMA (TWO YEARS) WES ECA#:-IMM
MAY 2001
• Civil Service Professional Eligibility (Honor Graduate) Presidential Decree#907, Certificate No-
JUNE 1993 – MARCH 1997
SECONDARY EDUCATION, JOSE ABAD SANTOS HIGH SCHOOL
SKILLS
Reporting Skills
Maintaining Employee Files
Onboarding Employees
Calendar Management
Microsoft Office Skills
JazzHR, JobAdder, Indeed
Hubstaff. Trello, Monday.com
Dropbox and Google Suite
Slack. Skype. Teams
TRAININGS AND SEMINARS
TRAININGS AND SEMINAR
12th Philippine HR Congress - PRISM HR
Ariva Academy Learning and Development at its finest 29- 30 August 2018
SMX Convention Center, Mall of Asia
Carma Methodology Training 31 January – 3 February 2018
CHARACTER REFERENCE
Available upon request
