MHERRY CHEL CRUZ-SANTOS
1 STA. CRUZ EXT., SULUCAN ST., HULONG DUHAT,MALABON CITY--
WORKING EXPERIENCE
Virtual Assistant/ Customer Support Manager/ Email Support/ Social Media Manager
Poseidon’s Place
November 2017-Present
Customer Service Representative/ Email and Phone Support for Sports Software
Bluestar Sports
December 2017-February 2018
Virtual Assistant/Email Support
Setabis Marketing/ Bella Lifestyle
October 2017- November 2018
Home Based Email Support
Bytion
October 2017- December 2017
Customer Service Representative Level II / Live Chat Support, E-commerce – Survival Life
RPV Native Commerce
Unit 904 West Trade Center Building, West Avenue, Quezon City
October 2015 – August 2017
Technical Support Representative, AT&T Uverse
VXI Global
3F Waltermart Bldg., Munoz, Quezon City
June 2014 – October 2014
Technical Support Specialist, HP
Convergys (former Stream Global)
6F SM Annex Bldg. Quezon City
June 2013 – March 2014
Customer Service Representative, Amazon UK- Project Based
Allorica
ELJ Building, Mother Ignacia, Quezon City
October 2010- February 2011
Executive Representative, Hilton Hotel Reservation
Aegis Services Inc.
2F Tower 2 Bldg., Rockwell Business Center, Ortigas, Pasig City
February 2011 – August 2012
Technical Support Representative, Bigpond
Teletech
Ortigas Ave. Extension, Cainta, Rizal
November 2008 – April 2009
SKILLS & QUALIFICATIONS
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Knowledgeable
in Microsoft Office software such as:
Ø MS Word, MS Excel, MS Powerpoint, MS Outlook, etc.
Basic knowledge in troubleshooting Wireless internet connection
Can work under pressure and good in multitasking
Excellent communication skills
Can do office and paper works
Can handle email escalations
Social Media Management
- Responding to customer’s concern via Facebook Messenger
- Posting ads in Facebook, Instagram, and Pinterest
Monitoring comments. Deleting and Hiding negative comments in Facebook
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EDUCATIONAL BACKGROUND
Our Lady of Fatima University
2nd year undergraduate
Bachelor of Science in Nursing-
Malabon National High School-
Concepcion Elementary School
2nd honorable mention-
PERSONAL INFORMATION
Nickname:
Birthdate:
Civil Status:
Sex:
Religion:
Father’s Name:
Mother’s Name:
Chel
November 19,1988
Single
Female
Catholic
Melando Santos
Cherisa Cruz
Children:
Mykhailey Shania Santos
Dris Mykhael Santos
Languages and dialects spoken:
English and Filipino
CHARACTER REFERENCES
-Available upon request
