Mhel Rose Palmeria

Mhel Rose Palmeria - • Caloocan City, MM, PH •-• www.linkedin.com/in/mhellepalmeria027 E-COMMERCE VIRTUAL ASSISTANT Account Management | Inventory Management | Social Media Management Results-driven professional with over seven years of experience in inventory management and audit processes within the retail industry and transitioned to the e-commerce industry providing support to e-commerce business owners by navigating e-commerce platforms, inventory management, and social media management. Expertise includes reducing inventory errors by 20% - 50%, streamlining manual order processes, and optimizing product listings for an increase in customer engagement. Proven ability to implement efficient task management using tools like Asana, ensuring a 30% increase in task completion efficiency. WORK EXPERIENCE Kaspien under Thankz Global Staffing – Los Angeles, CA September 2021 – November 2023 INVENTORY ANALYST Responsible for all the inventory errors within the 4 Amazon marketplaces account and ensuring all listings are active. • Implemented corrective actions based on thorough investigations, reducing inventory errors by 20% within the first six months. • Streamlined the manual order process, resulting in an improvement in order accuracy and a complete reduction in unshipped orders on Amazon. • Implemented procedures for the reimbursement process in Seller Central cases for issues such as missing items, shipment discrepancies, lost inbound shipments, correcting FBA fees and other fees that can affect business financial flow. • Demonstrated expertise in Amazon Seller Central and FBA processes. I assist in maintaining the health of ASC account, preventing account deactivation. • Resolved negative feedback removal requests, listing problems, customer reviews, stranded inventory, and timely handling of buyer messages. • Order & Inventory Management - placing and communicating purchase orders with suppliers, monitoring orders, and providing a list of top-selling products that require replenishment. Maintaining sufficient inventory is crucial for consistently winning the buy box. Additionally, I facilitate communication between the prep center or warehouse department to ensure smooth and organized operations. • Implemented Asana for task management and team collaboration leading to a 30% increase in task completion efficiency and meeting project deadlines consistently. Mhel Rose Palmeria - Upwork Clients – Upwork Sites July 2021 – November 2021 SHOPIFY VIRTUAL ASSISTANT Managing 2 Shopify accounts and other social media platforms related to the brands. • Created and optimized product listings, resulting in improved customer engagement. • Edited and enhanced product images to meet quality standards. • Creating engaging social media contents across different platforms (Facebook, Instagram, X (Twitter), and Pinterest). • Tracking customer orders to ensure that all items are arrived on time. Inspira Prime International Corporation – Quezon City, PH April 2014 – April 2021 AUDIT OFFICER Managing the internal and external auditors. Ensuring the accuracy of audit procedures. • Led effective quality assessments of audit engagements, resulting in a 25% reduction in audit discrepancies and improved overall audit accuracy. • Managed and addressed issues arising from completed audit engagements. • Collaborated with external auditors to align internal and external audit scopes, reducing • duplication of efforts and optimizing the audit process. Conducted quality assessments, enhancing the accuracy of audit procedures. EDUCATION The University of Manila – Manila City, PH BS in Education – April 2013 Bestlink College of the Philippines – Quezon City, PH BS in Information Technology – November 2009 PROFESSIONAL SKILLS • Proficient in using E-Commerce Platforms (Amazon, Shopify, and Walmart) • Inventory Management • Order Processing: Efficiently managing and processing orders, including coordinating with suppliers, and ensuring timely fulfillment. • Data Analysis: Proficiency in analyzing sales data, key performance indicators (KPIs), and other relevant metrics. • Comfortable in using various online tools, software, and apps relevant to e-commerce and Amazon selling. • Effective time management skills to handle multiple tasks and prioritize responsibilities efficiently. • Optimizing product listings for better visibility and conversion.