Mfonobong George David

Mfon David Experienced Customer service representative and call center operator with over three years of experience in Customer service.Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic Customer service eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Contact Clear understanding of tasks and training in communication skills . Address Proactive Tutor encouraging students in Speaking and Writing subjects Cebu City, CEB, 6000 through implementation of creative instructional techniques. Valued Motivated to learn, grow and excel. educator with talent identifying roadblocks to learning. Helps students Phone prepare for both subject and standardized tests. - E-mail- Skills Work History 2021-02 - English Tutor Current Learning Center For Parents And Children, Cebu , Philippines Recordkeeping and Prepared students for English language standardized reporting testing by providing strategies to overcome test Excellent anxiety and enhance academic capabilities. Made lessons interesting and engaging using art and Building rapport visual aids to bolster learning. Excellent Created special handouts, study guides and enrichment materials to boost student knowledge. Motivating students Maintained notes on student progress. Excellent Taught students study techniques and strategies for succeeding on grammar and composition tests. Creating teaching materials Very Good Verbal and written 2018-12 - Call Center Operator 2020-11 Electronicproducts, Cebu City , Philippines Fielded customer questions regarding available communication Excellent merchandise, sales, current prices and upcoming company changes. Organizational and time Reached out to customers after completed sales to management skills suggest additional service or product purchases and Excellent inquire about needs or concerns. Learned and maintained in-depth understanding of Product and service product information, providing knowledgeable solutions responses to diverse questions. Excellent Maintained accurate and current customer account data with manual forms processing and digital Group facilitation information updates. Responded to an average of 30-50 telephone Very Good inquiries per day from with diverse backgrounds Outstanding inquiring on complex financial issues in regards to communication skills balance, transaction and statements history. Strived to meet a daily sales goal as an individual Excellent Microsoft suite Very Good and a team 2017-01 - Customer Service Representative 2018-10 Customer Service Department, Dubai, Dubai Recommending additional products that may be Determine persuasive selling necessary or available to the customer. Excellent Taking incoming chats through our live chat sites to Data Entry assist clients with their web orders, as well as answer e-mails. Excellent Responding quickly and professional to customer telephone questions and concerns. Languages Gathering the client demographics and billing information as needed to complete requested English orders. Excellent Working efficiently and built up the company sales by 80%. Evaluated account and service histories to identify trends, using data to mitigate future issues. Cultivated customer loyalty, promoted repeat customers and improved sales. Offered advice and assistance to customers, paying attention to special needs or wants. Communicated with vendors regarding back order availability, future inventory and special orders. Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations. Maintained customer satisfaction with forwardthinking strategies focused on addressing customer needs and resolving concerns. Education- Bachelor Of Business Administration: Business Administration And Management Paris Graduate School Of Management - Paris. 2019-02 Current Bachelor Of Science : Biology Virgen Milagrosa University Foundation - Philippines