MFONISO FRIDAY EKANEM
Customer support Agent
Remote, Nigeria
PROFESSIONAL SUMMARY
Detail-oriented Customer Support and Research Assistant with a background in Physiology and professional training in Virtual Assistance. Experienced in managing documentation, conducting detailed research, verifying information accuracy and providing structured administrative support. Committed to delivering seamless operational support and ensuring high standards of accuracy and compliance.
CORE COMPETENCIES
• Document Review & Proofreading
• Research & Information Verification
• Customer Support & Communication
• Administrative Support
• Digital File Management
• Microsoft Office Suite
• Google Workspace
• Attention to Detail & Compliance
• Supplier & Client Communication
PROFESSIONAL EXPERIENCE
Customer Support & Research Specialist
Edmund Research Institute 2023 – 2025
• Conduct detailed research to support client projects, ensuring accuracy and reliability of information.
• Review and proofread research documents for completeness, clarity, and compliance with project requirements.
• Communicate with clients and stakeholders to clarify requirements and confirm details.
• Manage digital documentation systems, ensuring secure storage and easy retrieval of files.
• Assist in organizing structured reports and official correspondence.
• Maintain high standards of data accuracy and confidentiality.
• Provide prompt customer support while handling multiple administrative tasks efficiently.
VIRTUAL ASSISTANT TRAINING
Certified Virtual Assistant-Digital Witch Community, 2025
• Trained in administrative task management and remote operational support.
• Experienced in scheduling, email management, and document organization.
• Developed skills in supplier communication and coordination.
• Learned travel planning fundamentals including itinerary structuring and booking documentation.
• Proficient in cloud-based document management systems.
EDUCATION
Bachelor’s Degree in Physiology
University of Uyo, 2023
