Mfon Osoroh

MFON OSOROH Lagos, Nigeria. -- PROFESSIONAL SUMMARY Dynamic and results-driven Sales Specialist with over 3 years experience in the banking sector and fast-paced environments.An experienced sales specialist with a proven track record of success in developing new business and increasing sales with passion about delivering high-quality results,exceeding expectations and making a meaningful impact in every role I undertake.With a strong background in customer service, I'm highly skilled in building relationships with clients and developing tailored solutions to meet their skills in adapting to evolving customer needs, resulting in increased customer loyalty and retention. SKILLS ● Customer Service ● Marketing/Sales ● Account Management ● Strategic Planning ● Business Development ● Virtual Assistance ● Complaint resolution ● Excellent Communication skill ● CRM Tools (Hubspot, Freshdesk, Zendesk, Teams, Slack, ClickUp, Trello, Google Calendar Monday.com) ● Microsoft Office Suite ● Data Entry ● Appointment Scheduling ● Product Recommendation ● Calendar Management ● Product Knowledge ● Attention To Details ● Risk Management ● Account Executive ● Troubleshooting ● Email Management WORK HISTORY 03/2022-06/2024 06/2021-01/2022 RELATIONSHIP MANAGER Wema Bank Plc-Lagos State, Nigeria. ● Helped in developing relationships between the customers and the bank, focused on improving customer satisfaction by bringing in the best technology. ● Performed a role focusing on client relationship management, including client acquisition, and also providing personal financial advice and on-going services of retail clients. ● Generated leads by conducting a marketing campaign known as Alatbywema,this campaign helps the bank to increase from 25% to 60% of the yearly target within two months. ● Implemented strategies for getting new business opportunities with potential clients. MARKETING/SALES ASSOCIATE Letshego Microfinance Bank-Lagos State, Nigeria. ● Assisted in planning and implementing marketing and advertising activities. They work to analyze market research, gather consumer behavior data, and create reports on marketing and sales metrics. ● Manages daily administrative tasks, conducts market research, gathers consumer behavior data, creates reports on marketing metrics, assists in organizing promotional events, and coordinates with other teams to create advertising material. ● Proficiency in creating and analyzing spreadsheets and quantitative data is essential for interpreting key metrics such as ROI and KPIs. 12/2019-04/2021 CUSTOMER SERVICE REPRESENTATIVE Cobranet Technologies -Lagos State, Nigeria. ● Helped customers upon entry, providing a high-level personalized service in product selection, fitting, and styling to enhance customer satisfaction and loyalty. ● Created rapport with customers to closely understand their preferences and needs, leading to more targeted and appreciated service delivery. ● Managed customers transaction and tickets, including order placement, payment processing, and coordination of timely deliveries. ● Implemented an efficient customer contact management system, reducing data discrepancies by 20% and improving customer response time. ● Helped outstanding assistance to over 1200 customers within a week, contributing to a 25% increase in positive customer reviews through a customer-centred service approach. ● Played a key role in complaint resolution by collaborating with various departments, which decreased escalated customer complaints by 10%. 02/2018-11/2019 ADMIN/FRONT DESK OFFICER Huawei Technologies-Rivers State, Nigeria. ● Maintained office security by following safety procedures and controlling access via the receptionist desk. Direct visitors to the appropriate person and office as per the defined procedure. ● Answered, screened, and forwarded incoming phone calls. Ensure the reception area is tidy and presentable, with all necessary stationery and material. ● Maintained basic and accurate information about Total Energies in person and via phone/email. Receive, register, sort and distribute daily mail/deliveries/documents . ● Performed other clerical receptionist duties such as filing, photocopying etc. Performing ad-hoc administrative duties. ● Maintained excellent customer service. EDUCATION 2018 Bachelor of Science: Psychology University Of Uyo - Akwa Ibom State, Nigeria.