Mfon Etim Akpan

Mfon Etim Akpan

$10/hr
Virtual Assistant/Customer Support
Reply rate:
33.33%
Availability:
Hourly ($/hour)
Age:
36 years old
Location:
Abuja, Abuja Federal Capital Territory, Nigeria
Experience:
10 years
RESUME MFON ETIM AKPAN House 2, Sector F, Federal Housing Authority, Lugbe, Abuja. Nigeria (-- PERSONAL DETAILS: LOCAL GOVT. AREA Ikot Ekpene STATE OF ORIGIN Akwa Ibom State NATIONALITY Nigeria SEX: Female MARITAL STATUS: Single RELIGION: Christainity DATE OF BIRTH: 13 November, 1986 LANGUAGE SPOKEN Annang & English EXPERIENCE Ayeye & Co, Abuja Nigeria — Administrative Executive September 2013 - August 2021 My activities entailed: ● Reporting Directly to the Head of Practice ● Making phone calls ● Maintaining records ● Arranging appointments ● Filing and book-keeping ● Sorting and distributing incoming posts and sending outgoing posts ● Typesetting of documents ● Arranging meetings and taking minutes of meetings. Lifetime Nig. Ltd, Garki, Abuja - Admin/Front Desk Manager SKILLS I am an excellent Administrative Assistant with knowledge in office management procedures. Proficient understanding of Microsoft application packages, Google Suite and other office equipment. Excellent customer /clients relationship. Good communication and time management skills. Ability to learn fast and manage information. Good team player. January 2011 - August 2013 Duties & Responsibilities: ​Ability Manager ● Reporting Directly to the General ● Producing Agendas, ● Making Phone Calls ● Typesetting of documents ● Packaging of bid documents ● Attending to clients in the office ● Filing and book-keeping ● Liaising with staff in other departments and with external contacts and sending outgoing posts ● Taking minutes of meetings. to work with minimal supervision. ​ ​ roblem-solving skills. P ​ ​Multi-tasking abilities. ​ PROFESSIONAL AWARDS Member, Institute of Corporate Administration of Nigeria (MCAI) 2019 S. V. Business Centre/, Area 10, Abuja. Communication Ltd. Customer Support/ Computer Operator April 2009 - December, 2010 ● Typesetting of Documents ● ● ● Checking Mails, Maintaining Social Media handles Monitor customer complaints on social media and reach out to provide assistance Identifying customer needs and helping customers use specific features ● Binding of documents ● attending to incoming and outgoing posts etc. EDUCATION DATA: Dorben Polytechnic, Bwari, Abuja Nigeria Higher National Diploma (HND) May 2015 - November, 2017 Business Administration and Management (Lower Credit) Fidei Polytechnic, Gboko, Benue State. National Diploma (ND) February 2010 - December 2011 Business Administration and Management (Lower Credit) Christian Secondary, Ikot Ekpene West African Senior School Community School Akwa Ibom State. Certificate Examination June 2013 West African Senior School Certificate Examination (WASSCE) Mid-Town Secondary, Commercial School Ikot Ekpene Akwa Ibom State. Senior School Certificate Examination September 1994 - June 2001 West African Senior School Certificate Examination (WASSCE) PROJECTS A Research Project — In Fulfillment of the Requirement for the Award of Higher National Diploma A research Project on Employees’ Participation in Decision Making and Its Impact on Organizational Productivity (A Case Study of Ayeye & Co., Estate Surveyors & Valuers) Wuse 2, Abuja, Nigeria. Submitted to the Department of Business Administration and Management, Dorben Polytechnic, Abuja.
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