Metzie Anne Morales

Morales, Metzie Anne M. Contact Info Address Mobile No. Email Skype ID : : : : B52 L22 Ph.4 Antimony St. Golden City, Imus, Cavite Philippines--metzie_anne19 Objective  To obtain a position in the company where I can effectively utilize my skills and where I can make positive contributions to the organization. Qualifications  C an work under pressure and extensive long hours.  Strong communication and interpersonal skills.  Willing to accept Multi-tasking functions and rotation programs.  Dynamic, self-motivated, goal-oriented, quick learner and responsible.  Flexible, honest reliable, efficient and hardworking.  Adhering appropriate office de quorum.  Proficient in Microsoft Programs (Word, PowerPoint & Excel). Employment History Home-based Freelancer – (January 2016- Present) Projects               Processing Shopify orders via Oberlo and AliExpress (E-Commerce) C ustomer Service Email Support using Fresh Desk, ZenDesk, Gmail and Zoho C ustomer Service using client’s Facebook /Instagram page to assist the customers Updated client’s Ebay and Amazon’s accounts with the newest product and processed customer’s orders Did web research about Dental Clinics in USA; updated its contacts and social media account on the client’s program Managed spreadsheets for USA’s clothing store owners, florists owners, gift and novelty owners, HVAC owners, jewelry owners, landscaping companies and trucking companies Transferred injuries information from Pdf to excel file in Canada Managed a spreadsheet for the churches in USA Managed a spreadsheet for Canada’s Golf Courses Processed customer’s orders of leather jacket for smartphones Searched and managed a spreadsheet to look for Canada’s products tariff codes Transferred and managed Christmas products from Pdf file to Excel spreadsheet Transferring house buyer or seller’s information to a website to be advertised Updated client’s Shopify account for customer’s orders Customer Service Associate/Chat Consultant (October 2013- January 2015) Telstra Account/Teletech Roxas (MOA) Duties Interacts with the customer via chat Given the task to help customer regarding their enquiry Upsells latest products/ services of the company Duties (SME) Given the task to support other colleagues to the customer’s enquiry Interacts with the customer if needed Investigate customer’s account and determine faults in the customer ’s order Customer Service Representative/Back Of House Consultant (May 2008 –March 2012) Telstra Account/Teletech Bacoor (Cavite) Duties Given the task of a back of house error management consultant Investigate customer’s account and determine faults in the customer’s order Provides solution on various errors in the customer’s order and account Interacts with customer for data verification or approval Duties (SME) Given the task to support other colleagues to the customer’s e nquiry Interacts with the customer if needed Investigate customer’s account and determine faults in the customer’s order Duties (POC) Given the task to support supervisor’s position when not around Has the access to reset password/s of other colleagues Has the ability to create and End Of Day report Educational Background Tertiary Secondary Primary Lyceum of the Philippines University Bachelor of Science in Tourism Lyceum of the Philippines University Bachelor of Science in Customs Administration Casa de San Miguel Montessori School, Inc. Imus, C avite Casa Real Montessori School, Inc. Imus, C avite - Personal Particulars Age Nationality Marital Status : : : 28 Filipino Single Permanent Residence : Philippines Date of Birth Gender Religion : 19 June 1989 : Female : Born Again C hristian References Name Mobile No. Position Company : : : : Matthew Ramon Honrado- Marketing Head Matra Marketing Name Mobile No. Position Company : : : : Alfredo Contreras- Relations Manager PLDT Name Mobile No. Position Company : : : : Allan Navarrete- Senior Systems Engineer ePLDT SKILLS       Has knowledge MS Word, MS Excel, Ms Powerpoint, Adobe PhotoShop and Adobe InDesign C an work with less supervision C oordinate with others competently and successfully Professionally committed, honest and responsible Dedicated and willing to follow instructions Speaks English and Filipino fluently I hereby attest that the above information is true and correct to the best of my knowledge and ability. Metzie Anne M. Morales Applicant