Mesina Capistrano

I would like to obtain a position where I can effectively use my expertise in customer service, admin tasks and telemarketing, which will enable me to use my skills and make a positive contribution in the company I'll be working with.

I have more than ten years of experience in Customer Service, Financial, Training, Phone technical support and Sales, assisting U.S. and UK customers. I was trained at a large Call Center in the Philippines.

Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the years of my experience I have managed to improve my skills and learned what I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and flexible, be it into sales or providing exemplary customer service. I’m highly focused and goal oriented type of person, works hard to ensure that i provide exemplary

service to my clients and superiors

I am a full-time freelancer and can work Australian, UK or U.S. business hour.

Tools Handled

• Microsoft Dynamics

• Promax
• Cisco

• Zoho CRM

• Hoot Suite

• LinkedIn

• Canva

• Dropbox

• MS Word

• MS Excel

• Data entry

• Chat Support

• Order Fulfillment

• Google Sheets

• Ring central

• Adobe Photo Shop

Other Fields of Expertise:

• Online teaching

• Outbound Telemarketing

• Inbound customer service support

• Medical Health insurance Benefits and claims representative/support

• Email customer support

• Team management

• Video editing

• Capcut

• Adobe Premiere Pro