Meshebell Arriesgado

 Meshebell Arriesgado Address: Blk 4, Lot 20-22, Delphine St. Country Homes Subdivision, Brgy. Estefania, Bacolod City, Negros Occidental, 6100 Phillipines Mobile #: (- Email: -Skype ID: meshebell129 OBJECTIVE: Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. ABOUT ME Experienced Customer Service Representative, Quality Assurance Processor, and Real Estate Virtual Assistant (Marketing & Closing Coordinator) with over 8 years of experience resolving complex customer inquiries, helping clients about market conditions, conduct walkthroughs, and provide guidance and assistance through the process of buying, selling, or leasing properties. Passionate about building strong customer and client relationships, driving brand loyalty, and increasing customer and client engagement​ EDUCATION: Bachelor of Arts in History - -) Mindanao State University, Iligan Institute of Technology WORK EXPERIENCE: Customer Service Representative Transcom, Manila (2009 - 2010) Provides general information about the company’s products and services to customers. Collects personal information from customers like addresses and phone numbers and processes their payments in a confidential and secure manner. Ensures call recording devices are engaged and informs customers that calls may be recorded. Resolves any customer complaints and recognizes when complaints need to be escalated to management. Handles product recalls and recommends solutions to customers when products malfunction. Subject Matter Expert Transcom, Manila (September 2010) The first point of escalation process for team members Coach and educate team members to learn from each other of their escalations thus empowering themselves to resolve more issues themselves Monitor performance according to agreed standards and take necessary action to communicate, advise and assist according to performance levels Assist Team Development Managers with coaching and mentoring sessions Ensure accuracy of Team’s performance through call monitoring Provide cover in the absence of the Team Lead in relation to the daily operational tasks Team Lead Transcom, Bacolod Comcast – Comtrac Collections (December 2011) Comcast – Comtrac Billing & Retentions (June 2013 - January 2017) Oversees associates’ performance Evaluates associates’ general performance according to client based metrics Keeps a record of attendance and scorecards of associates. Coaches associates on company’s and clients’ policies and weekly based evaluation Handles payroll for specified associates Managing Performance to Drive Success Coaching and Mentoring to continuously improve Positive Behavior Review and Evaluate Performance Reports Set up individual targets for CSRs and skill level Keeping Motivation High by adapting leadership style to individual needs Ensure High Employee Satisfaction Take Full Responsibility and required action on disciplinary procedures Meet and Exceed set targets Promote and Execute motivational activities SSMG (Quality Assurance Processor (Remote/Homed Based) SSMG https://theshortsellgroup.com/ MARCH 2017-APRIL 2018 Responsible for all assigned Active and Under Contract files: o Orchestrate Turnover Meeting with SSMG Processor once the file is Active/Listed request for all Short Sale Package Documents. o Responsible for contacting the lender and obtain instructions for documents needed for a COMPLETE Short Sale Package/Specific Short Sale Package per lender. All documents must be reviewed for Quality Assurance: All pages included/No Missing Pages Documents completed correctly Documents not to be outdated. Check with the lenders as to “whatis current” ...could be 60, 90 or 120 days SSMG Lead Quality Assurance Processor (Remote/Homed Based) SSMG https://theshortsellgroup.com/ MAY 2018 - JULY 2018  Responsible for all Active files: o Responsible for all training of new hires in the QAP position o Oversee and manage all QAP. Double check files to confirm that QAP are collecting and saving short sale packages and documents as required. o Responsible for contacting the lender and obtain instructions for documents needed for a COMPLETE Short Sale Package/Specific Short Sale Package per lender. Files MUST remain current and complete at all times SSMG Mediation Team Member (Remote/Homed Based) SSMG https://theshortsellgroup.com/ AUGUST 2018 - SEPTEMBER 2019  Responsibilities to include but not limited to for all Under Contract files: o Participate in scheduled turn-over meeting for all newly assigned Under Contract files with the SSMG Quality Assurance Processor o Complete Short Sale Package and all standard documents, CD and Binding contract must be submitted to each lender within 48 hours of assignment/binding date o Three weekly calls to all lenders that correspond through Equator update posted in commander o Documentation collection from seller and/or buyer as instructed by the lender o Order Appraisal/BPO/ATP if not currently provided by the SSMG Quality Assurance Processor o Confirm with Buyers Agent that the buyer is moving forward with funding o Confirm all amendments are in place for closing date extensions, counter offers, alterations to closing cost, etc. o Work with the assigned closing attorney for all prelim title search request, CD/ALTA Statements, Final Title Search, Closing Documents, etc o Securing the Formal Approval for Short Sale. Short Sale Approval must be signed by all parties as stated in approval letter SSMG Marketing & Closing Team Coordinator (Remote/Homed Based) SSMG https://theshortsellgroup.com/ OCTOBER 2019 - Present Responsibilities to include but not limited to the following: OOS Active Properties  Coordinate with Listing Partner once the referral and listing agreement have been signed  Advise OOS Partner of the BPO, ATP, etc.  Require the OOS Partners to provide a CMA for each property prior to assigning a list price  Review the CMA with the OOS Listing Partner and agree upon list price o Active Properties but not Under Contract  Review CMA, BPO, ATP with the Listing Partner  Discuss and review price reductions  Discuss condition of the home and price that will secure a buyer  Review weekly with each OOS Partner progress of showings and offers  Send weekly updates to sellers as to the status of showings, upcoming offers, feedback/concerns/questions, etc. Share info between the seller and the OOS LP when appropriate o Active GA Properties  Review active accounts weekly discuss price reductions o Process all GA and OOS Contracts o Coordination of all Closings – Liaison between SSMG and all parties (Closing Attorney, Seller, Buyers Agent)  Communicate weekly with all parties to make sure that the closing is on schedule, sellers have relocated, buyers funding is ready, Closing Attorney does not need any additional docs, etc. Knowledgeable on the below tools: Homepath Docusign Vonage Tidio Realty Commander FMLS GAMLS FedEx Showingtime Command Zillow