Mesha Coleman

MESHA COLEMAN McKinney, 75072 TX | - |-| LINKEDIN Summary Results-driven senior manager with 18+ years of experience in project management, business process development, and analytics. Skilled in leading cross-functional teams to deliver complex projects and programs, ensuring customer satisfaction and business growth. Expertise in budgeting, financial modeling, product management, and risk mitigation. Proven track record in strategic planning, executive decision-making, and optimizing operational efficiency. Adept at managing client relationships, enhancing team performance, and implementing technology-driven solutions to achieve organizational goals. Seeking roles in Director of Project Management, PMO, Product Management, Business Management, or Client Success. Area of Expertise Product Management | Business Process Development |Business Analytics | People Management | Performance Measurement | Training and Development | Vendor Relationship Management | Administrative Management | Merger & Acquisition | Agile Methodology | Leadership Skills | Competitive Intelligence | Motivational Skills | Presentation Skills | Cultural Strategy | Creativity & Innovation | Workday | ServiceNow | social media | Visio | SharePoint | Microsoft (MS) Office Suite | Google Suite Skills • • • • • • • Project Management. Budgeting & Financial Management Data Analysis & Reporting Product Lifecycle Management Risk Management & Mitigation Client Relationship Management Process Optimization & Efficiency • • • • • • • Team Management Communication Critical Thinking CRM Strategic Planning Change Management Vendor Management • • • • • • • Adaptability Conflict Resolution Customer-Centric Mindset Negotiation & Persuasion Time Management Teamwork Emotional Intelligence (EQ) Experience Chief of Staff 01/2021 to 01/2023 AT&T Plano TX • Achieved $3M in cost savings by transitioning to permanent hires and reducing contractor reliance, with projected savings set to double over five years, while increasing AT&T India data office productivity by 30%. • Boosted operational efficiency by 40% through standardized intern hiring and onboarding protocols, fostering a cohesive work culture and streamlining workforce expansion at a 1:3 employee-to-contractor ratio. • Enhanced customer satisfaction by 25% and improved project completion rates by 30% through proactive collaboration with senior leadership to resolve escalations and implement customer-centric initiatives. • Delivered financial oversight for budget management, modeling, and business case reviews while coordinating strategic roadmaps and optimizing infrastructure programs to support organizational goals. Senior Communications and Data Project Manager 01/2020 to 01/2021 AT&T Richardson TX • Achieved 100% compliance with Transition Governance Communication Regulation by implementing robust data governance policies, conducting quarterly data security audits, and ensuring seamless adherence to regulatory requirements. • Reduced data duplication by 95% and achieved 99% data accuracy by implementing master data management initiatives, consolidating critical business information into a unified and authoritative database. • Managed all communication updates between AT&T and Shell, utilizing SharePoint for knowledge repository management, enabling seamless knowledge transfer, and achieving 100% participation among executive managers in strategic forums and communication initiatives. • Constructed and enforced standardized rules for data loading and storage on AT&T and Shell SharePoint sites, ensuring data integrity and governance while regulating administrative rights for the transition’s governance mailbox. Principal/Senior Client Services Project Manager 01/2012 to 01/2020 AT&T Richardson TX • Successfully managed $1M-$6M telephony and IT projects across 60+ Shell Oil sites, achieving 100% on-time, on-budget delivery while implementing innovative business solutions to ensure seamless technical execution. • Achieved a 20% increase in project delivery efficiency by integrating PMBOK and Agile methodologies, leading the completion of 30 system integration, merger, and software development projects within strict timelines. • Reduced project costs by 15% and ensured 98% budget forecast accuracy through strategic financial modeling, analysis, and forecasting, enabling data-driven decisions aligned with organizational objectives. • Increased vendor performance by 30% and improved operational efficiency by 25% through cross-functional collaboration, customer-centric approaches, and the integration of cutting-edge technologies with existing systems. Software Delivery Project Manager 01/2008 to 01/2012 AT&T • Delivered 50+ software development and system integration projects, achieving 95% on-time delivery rates and maintaining a 98% quality assurance standard by leveraging Agile and Waterfall methodologies. • Reduced project timelines by 20% and enhanced team productivity by implementing standardized project management tools and processes, including detailed workflow optimization and resource allocation strategies. • Spearheaded cross-functional collaboration with stakeholders and technical teams, ensuring seamless communication and achieving a 25% improvement in software deployment efficiency across enterprise-wide systems. • Managed budgets of $2M-$5M per project, maintaining 99% financial forecast accuracy through meticulous cost analysis, risk management, and adherence to organizational compliance standards. Business Analyst - IT 01/2005 to 01/2008 AT&T • Conducted detailed requirements gathering and analysis for 30+ IT projects, achieving a 95% stakeholder approval rate and ensuring alignment with business objectives and technical specifications. • Increased system efficiency by 20% by identifying process gaps and implementing data-driven solutions through comprehensive analysis and workflow improvements. • Collaborated with cross-functional teams to develop and deliver technical documentation, user stories, and process flows, improving project delivery timelines by 15%. • Managed system testing and user acceptance processes, resolving 98% of defects before deployment and enhancing software reliability and user satisfaction. Associate Business Manager 01/2003 to 01/2005 AT&T • Supported the management of $10M+ budgets across multiple projects, achieving a 98% accuracy rate in financial reporting through meticulous analysis and forecasting. • Improved operational efficiency by 15% by streamlining business processes and implementing best practices for resource allocation and cost management. • Collaborated with senior leadership to develop strategic business plans, contributing to a 20% increase in team productivity and successful execution of key initiatives. • Conducted data analysis and performance tracking to identify trends, enabling data-driven decision-making and enhancing project outcomes by 25%. Product Information Manager 01/2002 to 01/2003 AT&T • Managed end-to-end product information lifecycle for 50+ products, achieving 99% data accuracy across all internal and external systems. • Increased product launch efficiency by 20% by streamlining content creation processes and implementing standardized product documentation workflows. • Collaborated with cross-functional teams to ensure alignment of product data with marketing and sales strategies, contributing to a 15% increase in revenue. • Conducted regular audits of product information systems, reducing errors by 30% and improving overall data integrity and accessibility. Associate Product Manager 01/2000 to 01/2002 AT&T • Assisted in the management of product development for 20+ telecommunications products, contributing to a 10% increase in market share through effective feature enhancements and customer-focused solutions. • Supported product lifecycle management, ensuring timely product launches by coordinating cross-functional teams and adhering to project timelines, resulting in a 15% reduction in time-to-market. • Conducted market research and competitor analysis, identifying key trends that contributed to the successful positioning of products and a 12% improvement in sales performance. • Coordinated with marketing and sales teams to develop product messaging and go-to-market strategies, driving a 20% increase in customer engagement and brand visibility. Commercial Account Manager 01/2000 to 12/2000 AT&T • Managed a portfolio of 50+ commercial accounts, driving a 20% increase in revenue through proactive sales strategies, customer retention initiatives, and identifying upsell opportunities. • Developed and maintained strong relationships with key decision-makers, improving customer satisfaction by 15% and increasing contract renewals by 30%. • Conducted regular business reviews with clients, identifying opportunities for improvement and providing tailored solutions that enhanced service delivery and operational efficiency. • Collaborated with internal teams to ensure timely resolution of issues, achieving a 98% customer retention rate and consistently meeting performance and service level targets. Education Master of Arts: Counseling Amberton University 01/2025 Garland, TX Master of Arts: Human Relations and Business Amberton University Garland, TX BA: Criminology University of Oklahoma Norman, OK Certifications and Awards Six Sigma Green Belt Certification, IASSC, 2019 | Product Management Excellence Award, 2003 | Agile Certification, Agile Center of Excellence, 2012 | Wholesale Marketing Bronze Award, 2002, 2013 | Telecommunications Certification, University of Dallas, 2005 | Customer Service Recognition Award, 2000, 2018 | Project Management Certificate, University of Texas at Dallas, 2008 | Individual Contributor Award, 2003, 2018, 2022 References References available upon request.