Meryl Harriet Arandia

Meryl Arandia VIRTUAL & EXECUTIVE ASSISTANT Travel & Event Planning / Customer Support / Graphic Design / Social Media Management CORE SKILLS Outstanding customer service (chat, email, call) Social Media Management Basic Graphic Designing Excellent multitasking Data Entry (50-55 WPM) Calm under pressure Strong Organizational Skills Tolerant and flexible Adaptable and resourceful ABOUT ME A detail-oriented Virtual & Exec. Assistant with more than 5 years experience, who provide high quality and efficient work to my clients. I am a self-starter, flexible and adaptable virtual assistant, who values trust and integrity. EXPERIENCE 2021 TRAVELER AGENT - HOTELS | HOPPER Assist guests' hotel reservation modification and cancelation Relocate stranded guests Deescalate unsatisfied guests APPS & TOOLS Google Suite Microsoft Office (Word, Excel, Outlook, Powerpoint) Canva, Adobe Illustrator & Photoshop Wondershare Filmora Kajabi Trello Shopify Umapped and Amadeus Sabre Red and ClientBase Freshbooks Zoom, Skype, Whatsapp, Wechat, Microsoft Teams, Viber, LinkedIn, Slack Resolve Room Type Mapping Issues Process Invoices, Issue refunds and payouts Creating new hotel reservations 2020 DIANE JONES, LICSW Social Media Manager and Administrative Assistant of a Licensed Certified Social Worker-Clinical TRAVEL LEADERS COLORADO SPRINGS Administrative & Marketing Assistant Group Coordinator OPS - ASSOCIATE, CUSTOMER SERVICE (TRAVEL ACCOUNT) | WNS GLOBAL SERVICE EDUCATION Bachelor of Science in Tourism Management Polytechnic University of the Philippines Graduated in 2016 VIRTUAL ASSISTANT | PROVERBS AND PRODUCTIVITY & SEQUEL PROFESSIONAL DEVELOPMENT Social Media Manager and Graphic Artist of a Business Coach Online Events Moderator Booking or updating hotel accommodation, car rental and activities, rebooking of flights. Accurately inform the customers the terms and policies of their bookings. - OPERATIONS OFFICER | UNI-ORIENT TRAVEL INC. Expertly plan, budget and organize MICE (Events) Acquire best rates by skillfully negotiating with highly qualified sourced suppliers Oversee contracted event and tour contributors including various performers, photo & video coverage suppliers and tech. riders Determines set-up according to nature of event Handle all types of clients and guests from children to elderly with different nationalities CONTACT-www.linkedin.com/in/meryl-arandia/ - RESERVATIONS OFFICER | HAPPY JOURNEYS TRAVEL AND TOURS Accurately processed airline ticketing and hotel reservation transactions Scrupulously designed tour packages