Meryem

Meryem BOUHAFS SALES DEVELOPMENT REPRESENTATIVE Contact --linkedin.com/in/meryem-bouhafs- Tangier, Morocco Education- Master’s Degree_ International Trade National School of Trade & Management– Tangier, Morocco Key Skills Customer Relationship Management Agile Project management Commercial Prospecting Creativity & Problem solving Team Manager | External Relations Officer Oct. 2020 - Apr.2022 Graduate School of Business & Management of Mayotte Tangier, Morocco SALES  Built and implemented sales pitches  Commercial prospecting  Followed up and responded to prospect's inquiries: phone, email, face to face;  Supported customers' in assessing their needs managed databases  Ensured information management  Implemented commercial actions for the expansion and retention of customers' accounts  Conducted promotional actions (open days, job days, fairs, etc.)  Monitored key metrics and evaluated statistics, progress, and data optimization  Operated Business and Competitive Intelligence HR    Orchestrated the recruitment process Counselled work-study candidates in their quest to reach companies Remodelled and improved processes to enhance leads Administrative    Prepared the contractual documents Directed coordination between departments Revised and established procedures Tools Ms Office CANVA Gmail Suite Calendly Languages Arabic Sales Development Representative Collège LaSalle Tanger Tangier, Morocco Graduation project | Marketing and Sales operations      French English Feb.2020 – Mar.2020     Built and implemented sales pitches Commercial prospecting Participated in structuring the marketing and sales strategy Conducted market research for the launch of a new product Represented college LaSalle Tanger at forums, high school visits, fairs, open days and orientation days Operated leads management Orchestrated a customer satisfaction survey Surveyed graduates ‘loyalty and their brand advocacy rate Managed customer enquiries Assets Teamwork Sense of organization Flexibility Communication skills Time management Leader sport Decathlon Tangier, Morocco       Oct. 2019 - Dec. 2019 Counselled customers throughout the purchasing process Operated a customized service Managed the product portfolio Conceived and implemented merchandising plans Proposed and executed marketing actions Drafted and presented the monthly gazettes Active listening Courses Delivering Exceptional Customer Support - HUBSPOT COURSE Interests writing Stylism Sales Development Representative Hemp Republic Hyderabad, India July.2019 – Aug.2019 International internship | Global Talent AIESEC     Established and Qualified the DB (B2B) Handled the international business acquisition Developed the B2B sales portfolio Proactively contributed to Full Marketing meetings Sales Development Representative KALIWEB Casablanca, Morocco July.2018 Exploring Photography Practical Internship     Led the Field and phone prospecting Managed the databases Structured, organized and optimized editorial content Operated the creation of editorial content Chief Editor - Arabic language International Festival of University Theatre of Tangier | 13th Edition Tangier, Morocco Oct.2018 IGV Department AIESEC Tangier, Morocco Project Manager Club Journal ENCGT Tangier, Morocco       2018 - Chaired investigations, reports and interviews Directed the editorial animation Oversaw the proofreading and correction of articles Conducted in-depth monitoring of information Created and coordinated communication campaigns on social media Conceptualized content (blog, social media)