Merry Grace Mendez

MERRY GRACE MENDEZ Virtual Assistant Real Estate VA Social Media Management Customer Service Support ABOUT ME I'm confident in my ability to make anything I put on my mind to success. I work quickly, positively, and efficiently because I love what I do. I'm extremely motivated and a great manager of time, I learn swiftly and I have a strong analytical skills. CONTACT (- Merry Grace Mendez- Virtual Assistant Skills Flexible Administrative Skills Data Entry, Product Listing & List building Advertising, Sales and Marketing Internet Research Article writing and web management Expertise in Google products, Microsoft offices and other Virtual Assistant software tools Social Media Skills Copywriting and Content Marketing Design (Graphics and Videos) Public Speaking (Confidence in front of an audience) Customer Service/Community Management Behavioral Psychology Marketing Analytics Social Media Budget Management Project Management and Strategy Planning https://www.facebook.co m/merrygace.mendez @MerryGraceMend1 @bishoptgh13 Merry Grace Mendez Customer Service Skills Clear Phone, Email and Live Chat Communication Situation Evaluation and Attentiveness Empathy Ability Persuasion Skills Time Management and Flexibility Closing Ability Education Interests Movies Hiking Internet DIY Apps & Tools Microsoft & Google Social Media Management Tools Ecommerce Tools CANVA Email & Chat Software Tools Business Apps & Digital Storage Communication (Skype, Slack & etc.) Project Management (Trello) DISC Personality Iligan Medical Center College BS Nursing, 2011 Saint Catherine Academy, 2006 Homebased Experience Real Estate Virtual Assistant Worked full-time for a realtor and investor client in the US. Daily responsibilities include managing CRM, management of Emails, keeping the database current, update social media accounts, conduct research. Virtual Assistant Worked full-time for a client in the Us that owns a web agency as a business development manager. Daily responsibilities include management of his marketing campaign, making presentations (including compound graphs & training videos for the team. I led a team of 20 people handling the marketing campaign. Sales Representative Agent I handled outbound calls to internet subscribers of a telco compony in the US and do an upgrade selling for phone and cable. I used to input the subscribers information details and the type of upgrades in a Wufoo form for the company and technicians references. IELTS Trainor Being in charge of teaching and training IELTS for students including preparing classroom and coursework materials, homework assignments, and classroom management. Conducting Placement Tests in order to determine the most suitable classes for students. Customer Service and Additional Experience Virtual Assistant Web Lakeland 2020 I handled outbound calls to internet subscribers of Mediacom and do an upgrade selling for phone and cable. I used to input the subscribers information details and the type of upgrades in a Wufoo form for the company and technicians references. IELTS Trainer | English Partner 2018 I used to create a data of the patient's care plans and contribute to existing plans. Ability to communicate effectively in verbal and written form with retail and medical partners at various level, patients family members, physicians and representative of the community. I used to record and examine the medical history, diagnosis and symptoms of a patient. I managed a team of 50 people working on a marketing campaign. Project Management Email management using Close.io. Created training materials for my team. Handled accounting specifically payroll. Sales Representative Agent Xt Direct LLC. 2019 Being in charge of teaching and training IELTS for students. Conducting Placement Tests in order to determine the most suitable classes for students. Organizing and arranging the given classes to reach the highest efficiency. Supporting for designing and developing teaching materials of the company. Evaluating students' class work and their performance during the courses. On the Job Training Iligan Medical Center Hospital 2010