Merry Gen Machucar

MERRYGEN MACHUCAR PHONE NUMBER - EMAIL ADDRESS - SKYPE ID live:.cid.2e73e54b66186d6b JUNIOR SPECIALIST/DISPUTE ANALYST RELEVANT EXPERIENCES CRM JUNIOR SPECIALIST - S&P Global- Draft contracts for new sale and renewal through create a contract (CAC) tool within Salesforce Participating in data governance projects and assist with clean-up activities within salesforce. Resolving general inquiries related to new sales and renewals. Collaborate with different internal departments such as order management, legal, fulfillment, Cash apps and collections to resolve client queries. DISPUTE ANALYST - IBM Philippines- Respond to inquiries from internal customers. Do a reconciliation of accounts or research on disputed AR. Coordinate resolution of customer disputes. Investigate and analyze customer disputes and discrepancies in financial transactions. ORDER TO CASH SPECIALIST - IBM Philippines- Deployment of process control framework. Documentation of end-to-end process operating procedures. Perform end-to-end process mapping and propose solutions to eliminate non-value add activities. Drive culture of improvement and innovation. PROFESSIONAL SUMMARY I am responsible for improving the efficiency of the team with impact to the entire Commercial organization as well as to the client experience. And also providing subject matter expertise while performing the root cause analysis of issues within OTC system to ensure better data quality and client buying experience. Assisting internal partners in fixing net renewal rate (NRR) in salesforce Einstein and providing support. SKILLS AND PROFICIENCIES Strong comprehension, oral and written communication skills. Knowledge of MS office (Word, Excel, and PowerPoint) Familiarity with Salesforce Attention to detail, self-motivation, positive mindset, excellent work ethic Ability to work independently with minimum supervision Strong organization, multi-tasking and prioritization skills Commitment to integrity and excellence with a client-first mindset Ability to multi-task while working under pressure Use project management tools like Slack, Salesforce and Trello, and can communicate through Zoom, Teams and Skype.