Merry Chris Almendra

MERRY CHRIS ALMENDRA Customer Service Representative SUMMARY Dedicated and results-oriented Customer Service Professional with 6 years of experience in providing exceptional support to diverse clientele. Proficient in managing inquiries, resolving issues, and fostering positive customer relationships. Seeking to leverage strong communication skills and a customer-centric approach to contribute effectively in team - Work Experience -Santa Rosa, Laguna Philippines 4026 SM City Santa Rosa 12/- interactive sessions Consistently exceed sales targets by fostering positive Bachelor of Science in Accountancy client relationships. San Pedro College of Business Administration Balibago National Highschool 2008 - 2012 02/2015 05/2016 Expertise Excellent verbal and written communication abilities Proficient in handling customer inquiries. 09/2016 08/2017 Familiarity with CRM systems and ticketing software Commitment to delivering outstanding service Problem-Solving 12/2017 11/2022 Waitress Assist customers with their requests Take/Serve customer’s order Demonstrate strong interpersonal skills and empathy in all interactions. Teleperformance Customer Service Representative Answer queries about their health insurance Utilize CRM system Processing payment over the phone Customer Service Representative II Provide exceptional support to customers via phone, chat and email Answering queries about their order/refund status. Utilize Salesforce and Stripe iQor Philippines Language Filipino Ipponyari Japanese Restaurant Teletech Philippines Computer Literacy English demonstrations to potential clients. Utilize sales techniques to guide clients through Education 2012 - 2014 Sales Demo Conduct persuasive and engaging product Senior Customer Service Representative Provide exceptional support to customers via phone 12/2022 08/2023 Resolve inquiries, complaints, and issues promptly and professionally. Demonstrate strong interpersonal skills and empathy in all interactions. Processing payment over the phone. Provide Basic Troubleshooting when necessary. Utilize CRM system: Samson, Quickview