CURRICULUM VITAE
Name
: Merlyn
Nationality
: Indonesian
Date of birth
: December 06th, 1986
Address
: Apartment
Belmont
Residence
Tower
Mont
Blanc,
Jl.
Lapangan Bola Meruya Ilir, Meruya Utara-Jakarta Barat 11630
Telephone Number
: -
E-mail
:-
Experience
❖ Field Business Manager (Dec 2017 – Current)
KYKLO Corp. – Jakarta
Responsibilities:
1. Develop and maintain positive customer relationships and become customer’s trusted
advisor to make them successful.
2. Leverage comprehensive understanding of KYKLO SOM solutions to provide relevant
adoption and recommendations on solutions and enhancements to customers' business
needs.
3. Communicate, present and influence credibly and effectively at all levels of the
organization, including Directors, VPs, and C-level executives.
4. Drive and secure the successful deployment and adoption of KYKLO SOM platform within
internal and external users; from [Go-Live!] to [Advance] stage and conduct SOM
Foundation Training and UX Training.
5. Coach/mentor/train customers and lead them to having the highest potential outcome
using KYKLO.
6. Analysis of customer performance metrics to deliver consultative business reviews/
business analytics which result in strategic recommendations, best practices and process
improvements to ensure the they derive maximum value from their investment.
Achievements:
•
Exceed Country GMV Target and Autonomous buyer by end of Q3 2018.
•
Trainer of KYKLO SOM Storefront (of PD Sahabat) for 100 dealers at Autonics
Dealer Gathering on September 07th, 2018.
Curriculum Vitae - Merlyn
❖ Customer Service Executive (Aug 2014 – Dec 2017)
PT. Emerson Indonesia (ASCO ASIA) – Jakarta
Responsibilities:
Serves customers by providing product and service information, resolving product and
service problems as well as processing and monitoring customer orders.
Achievement:
Healthy Office Recognition Award (HORA) from PT. Emerson Indonesia on December 08th,
2014
❖ Customer Care Representative (Sep 2010 - Aug 2014)
Rockwell Automation Inc. – Jakarta
Responsibilities :
1. Provide phone support for all non-technical questions related to products, services, or
processes. Participates in resolving problems/complaints or answering customer queries.
Provides information on the status or orders and material availability, indicating all issues,
resolution, and recovery plans.
2. Complete all actions needed for post sales support (CSM). Ownership of all the CSM
cases in complete end to end cycle.
3. Utilize electronic Knowledge Base to ensure consistent information sharing. Provide input
to improve and grow Knowledge Base information and integrity.
4. Coordinates delivery schedules and product availability with Operations.
5. Must be able to prioritize multiple tasks and be responsible to follow-up accordingly in a
team environment.
Achievements:
•
Super-user of eCom and Proposal works (both are software/tool for Distributor to
help them achieve more sales and increase productivity through self-order entering
and checking products information).
•
Rockwell Point of Contact for GPS (Global Product Support) for 3 countries
(Indonesia, Malaysia, Thailand). This role supports and coordinates all product
enquiries to US.
❖ Engineering Assistant (Sep 2008 – Sep 2010)
Johnson Controls Inc. – Jakarta
Responsibilities:
1. Assist HVAC Sales Engineers in providing distinctive sales support in York
equipment, system design and HVAC system solutions to satisfy customer’s needs.
Curriculum Vitae - Merlyn
2. Execute the initiatives and committing to yield total customer satisfaction and achieve
the business results.
3. Meet Key Performance Indicators (KPIs) set for business segment within the HVAC
sales department.
4. Provide and maintain the availability of sales tools to enable sales team response the
customers within the time frame.
5. Enforce and ensure the execution of business operation and conduct are in
compliance with Johnson Controls Ethics Policy.
Education-
SD Xaverius , Ambon
-
SMP Xaverius, Ambon
-
SMP Saint Joseph, Bandung
-
SMU Saint Mary I, Bandung
-
Industrial Engineering Department, Parahyangan
Catholic University, Bandung
Achievement:
Best graduate of Industrial Engineering Department, Faculty of Industrial Technology
Parahyangan Catholic University on The 3rd Graduation Ceremony of Academic Year
2007/2008 on July 26th 2008.
Course
•
•
English Course:
o
Course at AIM for English, Jakarta (Oct 2014 - Mar 2015)
o
Advent English Course, Ambon -)
Mandarin Course: Rong Hua Mandarin Course, Bandung (Feb 2008 - June 2008)
Training and Seminar
•
KYKLO SOM (Sales Operation Management) Foundation Training in Bangkok from
December 11th - 22nd Dec, 2017.
•
ASCO ASIA Product Training in Singapore on November 10th – 14th, 2014.
•
Rockwell Customer Care Workshop in Manila, Philippines on April 04th – 06th, 2014.
•
Rockwell Customer Care Workshop in Bangkok, Thailand on July 31st – Aug 05th,
2011.
•
Johnson Controls 2010 Asia Best / Guangzhou Product Training in Singapore on
February 26-27th, 2010.
Curriculum Vitae - Merlyn
