MERLY PATOC
Appointment Setter /BDR / Sales Associate/Cold Caller
Customer Service Representative / Admin Assistant
Profile
ALLOW ME TO BE ONE OF YOUR DEDICATED
SECRET WEAPONS FOR SUCCESS!
Contact
+63 -
My mission is to bring a wealth of cross-industry experience, vibrant
energy, and unwavering dedication to every role I undertake. With a
proven ability to excel in fast-paced environments, including automotive
sales, real estate, mortgages, hospitality, and financial services, my goal is
to drive innovation, exceed targets, and foster enduring client
relationships. I am committed to leveraging my diverse skill set and
passion for excellence to make a meaningful impact on any team,
contributing to success and growth in dynamic and challenging
environments.
-www.linkedin.com/in/merly-patoc4593a7180
www.onlinejobs.ph/jobseekers/info/-
www.facebook.com/merL8
Cabuyao, Laguna Philippines, 4025
Education
SAINT FRANCIS COLLEGE OF ASSISI
Bachelor of Science in Business
Administration/Banking and Finance
March 2010
Skills and characteristics
Strong interpersonal and
communication skills
Ability to work collaboratively
as part of the team
MS Office Suite
Customer Service Excellence
Problem-solving
Resilient and Persistent
Meticulous attention to detail
Excellent Organizational skills
Tech-savvy
Adaptable
multi-tasking
Positive Attitude
Poised under pressure
Work Experience
Appointment Setter/BDR at Auto Boutique Texas
(October 2022 -December 2023) - 1 year and 2 months
This role involves creating business opportunities by scheduling appointments with
potential customers, addressing inbound inquiries related to cars, financing and
services, nurturing leads through proactive communication across various channels
like: sending emails, chat and making outbound calls, arranging car dealership visits
for potential buyers, and maintaining precise customer interaction records using CRM
software and various tools.
Real Estate Cold Caller at Lead Llama, USA
(February 2022 -September 2022) - 7 months
Efficiently contacted a high volume of leads using an auto dialer, engaged clients to
identify their real estate needs, built rapport, and set appointments, while respecting
opt-out requests. Additionally, conducted text message marketing campaigns to
targeted lead lists using various tools, including Call tools, Rei reply, Podio,
Zillow/Realtor/Redfin, and Slack.
Sales Associate/Cold Caller at Best Mortgage Advisor, USA
(October 2020 -January 2022) - 1 year and 3 months
Efficiently used VICI dial to contact potential mortgage clients, followed scripts to
engage and qualify them, assessed their financial goals and creditworthiness, and
transferred calls to Mortgage Loan Officers for consultations and applications.
Customer Service Representative at Teleperformance, PH
(June 2019 -September 2020) - 1 year and 3 months
Provided excellent customer service by addressing email inquiries, offering information
on hotel bookings and reservations, resolving customer issues, collaborating with other
departments, and maintaining up-to-date knowledge to assist customers effectively
while adhering to company policies.
Branch Manager at M Lhuillier Financial Services Inc., PH
(February 2014 -April 2019) - 5 years and 2 months
Led a successful branch team, boosting revenue, overseeing operations, ensuring
References
Evelyn Roman - Auto Boutique Texas
BDC Manager-+1 -
Alyssa Tacos - Auto Boutique Texas
BDC Team Leader--
compliance, managing financial services, motivating staff, fostering a customer-centric
culture, training and evaluating employees, reporting on branch performance, and
safeguarding physical assets, performing administrative tasks, and a point of contact.
Tools Used
