Merla Ermino

Greetings!

I previously worked as a senior customer service representative in call center for almost six years in two different companies. I can handle receiving and replying to business emails and all business correspondences. I can receive calls, do callbacks and handle broad administrative tasks such as data entries, organizing data in Excel, online research, basic tasks in social media management such as posting and replying to comments. I am working on more VA skills in the long-term such as graphics design and video editing. More so, I have good communications skills both verbal and written. 

I am used to the graveyard shift and can start immediately.

Short Courses/Training:

• Inside Sales Associate for Real Estate
• Real Estate Lead Management (Tom Ferry Scripts and Mike Ferry Scripts)
• Real Estate Buyer and Seller Leads
• FSBO Leads
• Expired Leads
• Overview of Social Media Management
• Affiliate Marketing - by Russel Brunson
• Facebook Advertising - by Dearly Llamzon

System Familiarity:

• MS Word
• MS Excel
• MS Powerpoint
• Canva
• Google Drive
• Google Slides
• Google Meet
• Ring Central
• Zoom
• Slack

Work-From-Home Systems:

• Six-Core Processor
• 8GB Ram
• Windows 10 Pro
• 64-bit
• 25 mbps wired internet (main)
• 9 mbps back-up internet
• Back up system is laptop with the same specifications

Should the above-mentioned suit your company's needs and want to explore if we would be a good fit to work together, I'd love to hear from you.

Cheers and best regards,

Merla Ermino